When you submit a claim, please collect all evidence of the incident and required documents such as booking number, photo of identity card (KTP), medical resume, receipt or proof of original hospital fees, accident report from the Police or Police Official Report (BAP), and other documents are submitted in the form of a soft copy (photo) and sent via an online form at the time of filing a claim.
You can submit a claim via Prodigi claim portal.
After you fill out the claim form on the website, we or the insurance provider will contact you to ask for answers to several questions related to the events experienced to ensure the completeness of the information (such as what, who, why, when, where and how the chronology of events).
What documents are required for filing a claim?
Below are the complete documents or supporting evidence for each incident that you need to prepare before submitting an insurance claim:
Medication / treatment due to an Accident:
Permanent Disability:
Death:
Is there a time limit for submitting a claim?
The submission of a SafeTrip+ claim related to an accident must be reported a maximum of 90 (ninety) days after the insured dies and suffers from permanent or partial permanent disability. Meanwhile, reports for those undergoing treatment/treatment at the hospital must be sent a maximum of 45 (forty-five) days after the insured leaves treatment/treatment.
At Gojek, your safety and protection as a passenger are our top priorities. Along with procuring reliable insurance facilities that can protect you from the risk of accidents, we also continue striving to provide training for driver partners. We provide complete protection so you can drive without feeling anxious. Always be careful on the road and have a safe ride with GoRide or GoCar.
If you have any questions, here is the list of contact you can reach to submit your inquiry:
Prodigi contact information (Monday-Friday, at 08.00-22.00 WIB)
Call Center Prodigi: 150118
WA Prodigi: +62 812-1264-0206
Email Prodigi: cs@prodiginow.com
Sinarmas contact information
Call Center Sinarmas: 021-28547999
Email Sinarmas: cs@simasjiwa.co.id