GOJEK App

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Transaction at online store was failed but my GoPay is not refunded

If you experience problems regarding your GoPay balance being deducted in a failed transaction at online stores /e-commerce, please contact the online stores /e-commerce first.

Please note that if the transaction status was failed, the GoPay balance will be refunded automatically within a maximum of 3x24 hours. If after the mentioned time your GoPay balance has not been refunded, please report it to us by clicking the Contact Us* button below. We will gladly help you.

*) Contact Us button is only accessible when you open this page on your phone/tablet.

Hello!. Let's change this default snack label