GOJEK App

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Transaction at offline stores was failed but GoPay balance was deducted

If you experience your GoPay deducted for transaction failure at an offline stores (e.g., shops, restaurants), the GoPay balance will automatically return.


However, if your GoPay balance has not been returned and the offline store cannot make a refund by cash, you can report it to us by clicking the Contact Us* button below within a maximum of 7x24 hours after the transaction is made. We will gladly help you.

*) Contact Us button is only accessible when you open this page on your phone/tablet.

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