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Transaction at offline merchant was failed but my GoPay is not returned

If you experience a transaction failure at an offline store using GoPay, usually the GoPay balance that has been deducted will be immediately returned.

However, if your GoPay balance has not been returned after a failed transaction at an offline store and the offline store is not able to make a refund by cash, you can report it to us by clicking the Contact Us* button below within a maximum of 7x24 hours after the transaction is made. We will gladly help you.

*) Contact Us button is only accessible when you open this page on your phone/tablet.

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