Can't make transactions at merchant
We apologize for the inconvenience. If you can't make transactions at merchant using GoPay, please ensure the following:
- Your GoPay balance is sufficient
- You have a stable internet connection
- You are using the latest version Gojek app
- Make sure you have input the GoPay PIN correctly
- Scanning the QR code in appropriate position
- The payment amount using QR code scan does not exceed Rp5.000.000
If you have confirmed the things above but you still cannot make a payment, please report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. We will gladly help you.
*) Contact Us button is only accessible when you open this page on your phone/tablet.