GOJEK App

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I haven't received my GoPay cashback

If you haven’t received your cashback after making payment at GoPay Merchant, Online Stores, or from GoBills services, please make sure things below:

  • You have read the Terms & Conditions of the related promo on this article
  • For transaction at GoPay Merchant (Offline transaction), make sure you haven't reach the maximum cashback amount that you can get each month. Please see the information about maximum cashback here.
  • You have applied the promo on Gojek app. See how to apply the promo here.
  • You have checked GoPay 'History' menu

If you have make sure things above yet haven't received the cashback, please reach us via Gojek Help page (under My Profile menu) by clicking the Contact us* below.

*Contact Us button only accessible when you open this page on your phone/tablet

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