<a href="https://www.gojek.com/blog/gopay/coins/">GoPay Coins</a> <figure class="text-center"><img src="https://lelogama.go-jek.com/cms_editor/2022/04/20/EN_gopay_coins.jpg" style="height: auto;width: 200px"></figure> GoPay Coins is a universal point system in the form of cashback balances that are given as rewards to users after completing an order. Currently, GoPay Coins can only be used at Tokopedia as a discount for transaction payment ... Read more

GoPay Coins

Q: Unable to use GoPay Coins

Here are some things to know and ensure when you can't use GoPay Coins in the Gojek app: <ul><li>GoPay Coins balance is sufficienft for transactions</li><li>GoPay PIN has been entered correctly</li><li>GoPay can be used for transactions (not being frozen). If your GoPay is frozen, report to us via this <a href="https://www.gojek.com/help/gopay/saya-tidak-dapat-menggunakan-GoPay/" data-slate-node="element" ... Read more

Q: Haven’t received GoPay Coins cashback

If the GoPay Coins cashback has not been received after transacting on the Gojek app using a voucher, please wait 1x24 hours and make sure the following things: 1. Voucher with GoPay Coins benefits have been successfully applied before clicking “order” or “pay”. Please also check: <ul><li>Terms and Conditions apply ... Read more

Q: GoPay Coins shows an incorrect amount

If the GoPay Coins cashback received is incorrect after the transaction, please check 2 (two) things below: <ol><li>Terms and Conditions apply. Make sure the order complies with the terms and conditions of voucher or coupon usage.</li><li>Transaction history of GoPay Coins. Please ensure the GoPay Coins received is in accordance ... Read more

Q: GoPay Coins is deducted twice for the same order

Please recheck your GoPay Coins transaction history on the transaction history page. If it is confirmed that GoPay Coins are deducted twice for the same transaction on Gojek app, please report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. *Contact Us button ... Read more

Q: Transactions failed but GoPay Coins is deducted

Recheck your GoPay Coins transaction history on the <a href="https://www.gojek.com/help/gopay/cara-melihat-riwayat-transaksi-gopay-coins/" data-slate-node="element" data-slate-inline="true">transaction history</a> page first. If the GoPay Coins are deducted for transactions on the Gojek app that are canceled, please report this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below so we can investigate ... Read more

Q: Price wasn't deducted after using GoPay Coins

If the price for transactions using GoPay Coins in the Gojek app wasn’t not deducted, please make sure that GoPay Coins are applied when transacting as in the example below: <img src="https://go-f-one-id-production.s3.ap-southeast-1.amazonaws.com/public/fc077268-05ec-4fa6-85af-3983099d3db5gpc.png" style="height: auto;width: 200px"> (Example of successful GoPay coins that apply on the GoRide order page) If ... Read more