GOJEK App

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Driver asked for more payment

We are deeply sorry for the driver who insisted and asked for more payment from the total price stated on the app.

Please keep in mind that the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment for the parking fees and/or toll fees, you can see the terms below:

  • Parking fees and tolls prior to pickup is the driver’s responsibility, unless it’s previously agreed to be paid by the customer
  • Parking fees and tolls after pickup are the responsibility of the customer, with prior agreement before entering the parking area and toll lane

If you’re sure that the driver asked for money that is not in accordance with the terms above, please report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* below this article. We will be glad to help. 

Please note..

We do not recommend you pay more including transfer money to anyone. Payments made outside of applicable regulations are not our responsibility.

*Contact Us button only accessible when you open this page on your phone/tablet

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