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I paid twice for the same order

If you’ve already paid twice for the same order, please report it to us via Gojek Help page (on My Profile menu) by clicking Contact Us* below the article and we’ll be glad to help you. 

*Contact Us button only accessible when you open this page on your phone/tablet

To prevent this from happening again, here are our suggestions when ordering Gojek services:

  • Pay attention to the payment method you’re using, either one method or the combination of two methods
  • If you choose GoPay, PayLater, LinkAja, Credit/Debit card, or Jago as the payment method, you don’t need to pay in cash to the driver
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