What is the Platform Fee and why am I being charged it?

The Platform Fee is an application service fee that is charged for some services and to support product improvement and user experience through innovation and technology enhancement. The implementation of this fee is a common practice in the app-based service industry.

Where the Platform Fee is charged, the rates for the Platform Fee may vary depending on several factors, including the type of service provided, travel distance, and operational area.

The Platform Fee is paid by the customer and goes entirely to the Gojek platform. Meanwhile, Trip Fares constitute the income received by Driver Partners and are subject to a revenue-sharing scheme with Gojek in accordance with applicable regulations.

You can see the exact amount charged for The Platform Fee on the payment details on the order summary page.

Hope this information helps you.