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How to claim Safe Trip+

When you submit a claim, please collect all evidence of the incident and required documents such as booking number, photo of identity card (KTP), medical resume, receipt or proof of original hospital fees, accident report from the Police or Police Official Report (BAP), and other documents are submitted in the form of a soft copy (photo) and sent via an online form at the time of filing a claim.

You can submit a claim via Prodigi claim portal.

After you fill out the claim form on the website, we or the insurance provider will contact you to ask for answers to several questions related to the events experienced to ensure the completeness of the information (such as what, who, why, when, where and how the chronology of events).

What documents are required for filing a claim?

Below are the complete documents or supporting evidence for each incident that you need to prepare before submitting an insurance claim:

 Medication / treatment due to an Accident:

  • Photocopy of Policy; 
  • Photocopy of proof of identity of the Insured (ID Card / Passport / Birth Certificate /  Driving License) which is still valid; 
  • Medical certificate; 
  • A doctor's or hospital's report regarding surgery or treatment for the Insured person;
  • Medical documents in the form of laboratory examination results as well as results of X rays and / or CT scans and / or MRI and / or USG; 
  • Other documents deemed necessary.

Permanent Disability:

  • Photocopy of Policy; 
  • Photocopy of proof of identity of the Insured Insured (ID Card / Passport / Birth  Certificate / Driving License) which is still valid; 
  • A doctor's or hospital's certificate confirming that the Insured is suffering from  permanent disability; 
  • A doctor's or hospital's report regarding surgery or treatment for the disease on the  Insured; 
  • Medical documents in the form of laboratory examination results as well as results of X rays and / or CT scans and / or MRI and / or USG; 
  • Other documents deemed necessary.  

Death:

  • Death Claim Form issued by the Insurer which has been completely filled original); 
  • Policy (original); 
  • Death certificate from the authorized government agency; 
  • Medical Certificate of Causes of Death from a doctor (if needed); 
  • Certificate from the Police in the event of an unnatural death or accident; 
  • Results of post mortem et repertum if needed; 
  • Photocopy of valid proof of identity of the Participant and the designated party, in the  form of:  - Family ID Card.  - ID Card / Driving license / Passport / Temporary Stay Permit Card / Domicile  Certificate from the urban village.

Is there a time limit for submitting a claim?

The submission of a SafeTrip+ claim related to an accident must be reported a maximum of 90 (ninety) days after the insured dies and suffers from permanent or partial permanent disability. Meanwhile, reports for those undergoing treatment/treatment at the hospital must be sent a maximum of 45 (forty-five) days after the insured leaves treatment/treatment.

At Gojek, your safety and protection as a passenger are our top priorities. Along with procuring reliable insurance facilities that can protect you from the risk of accidents, we also continue striving to provide training for driver partners. We provide complete protection so you can drive without feeling anxious. Always be careful on the road and have a safe ride with GoRide or GoCar.

If there is a complaint, the policy holder can submit it to:

  • Email Prodigi: help@prodiginow.com 
  • Email Sinarmas: cs@simasjiwa.co.id
  • Call center Prodigi: 021-4243857
  • Call center Sinarmas: 021-28547999
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