I left my item
Keeping personal belongings while using Gojek services is a must in order to avoid them being left behind or lost. Therefore, always check your belongings when your trip is complete.
If you left your item(s) after using Gojek services, please contact us via Help page (under My Account menu) by clicking the Contact Us* button below the article, and we will help you to confirm it with the driver.
*Contact Us button only accessible when you open this page on your phone/tablet
After you report your experience to us and your belongings have already submitted to us by our drivers, you can claim your item(s) within 90 (ninety) calendar days since the said order was made.
But if you don’t claim your item(s) within the above timeline, then the entire title rights of your item(s) was transferred and handed-over to us. Thus, we have the full rights to take any action on the said item(s).
Please visit the following link www.gojek.com/terms-of-service for more information.