GOJEK App

One app for every need

Driver can’t locate my pick up point

If your driver can’t locate your pick up point, you can contact the driver by phone or chat to give directions to the driver by clicking the phone or chat button that you can find on:

  • The ongoing order page
  • The 'Track your order' feature on Gojek app homepage
  • The ‘Orders’ page in ‘My Profile’ menu

(Call and chat button on the ‘Track your order’ feature on Gojek app homepage)

Please also always make sure of the following things when ordering Gojek services:

  1. Your internet connection is good and stable
  2. Enter the precise pickup point and write additional details of the location in the note bar so the driver can find you easily. Example: Jalan Pasar Tanah Abang No. 1, next to Kios Jaya, in front of Supermarket.
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