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Driver was Impolite

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

You can give the driver rating after your trip. If you forgot to give a rating, go to 'Orders' menu on your Gojek app homepage, click 'History' icon on the top right corner of the page, and choose the order you’d like to give a rating.

We are really sorry you have to experience unpleasant journey with our driver such as driver being impatient, unfriendly, talking in a rude manner or even saying inappropriate words.

Please report this to us via Gojek Help page (under My Account menu) by clicking the Contact us* below.

*Contact Us button only accessible when you open this page on your phone/tablet