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I experienced a scam

Gojek Indonesia will always keep you updated with every Gojek promotion or contest through Gojek app, official Gojek website www.gojek.com, and official Gojek social media "Gojek Indonesia". So, please always make sure the information that you have is from our reliable source.

If you experienced a scam on behalf of Gojek Indonesia such as winning a prize, asking for your OTP Code (account OTP code), or a stranger asking you to transfer a certain amount of money or GoPay balance, please reach us via Gojek Help page (under My Account menu) by clicking the Contact us* below.

*Contact Us button only accessible when you open this page on your phone/tablet

Remember that Gojek Indonesia never ask for your OTP code (the 4-digits that Gojek sent to your phone number via SMS). So, if any party asks for OTP code on behalf of PT Gojek Indonesia, please do not believe and do not share it.

Find out more about GoPay Terms and Conditions at https://www.gojek.com/gopay/kebijakan-privasi/ You can also read more about how to avoid fraud or scam by clicking here.

Important notes!

Here are the characteristics of fraudsters that you should be aware of:

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