My report status in My Tickets menu
If you just reported your problem through the Help page, email, or call, you can see the status and agent’s reply in the My Tickets* menu.
When our Customer Service agent has replied your report, you can see the notifications here:
Gojek app homepage
*) My Tickets menu is available in Gojek app version 4.4 and later.
In My Tickets menu, you can read and reply to messages from our Customer Service team directly from the Gojek app without having to open or reply through your email.
We hope you can have a better experience with us by using My Tickets menu :)