Question 1

Driver didn't pick up but has completed my order

Accepted Answer

We are really sorry to hear what happened.

Before reporting this incident, if you order GoCar or GoBluebird services, you can try contacting the driver first by sending a chat to the driver up to 2 hours after the order is completed from the Order History page. It's possible that he/she is already ... Read more

Question 2

Driver has completed my order status without delivering it

Accepted Answer

We are really sorry to hear what happened.

If the driver didn’t deliver your food but completed the order, you can do the following things first:

Check your chat history with the driver (can be seen up to 24 hours after the order is completed). Perhaps the driver has notified ... Read more

Question 3

Driver drove unsafely

Accepted Answer

We always strive to give the best service to our customers and drivers as their safety is our first priority. We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving.

We are ... Read more

Question 4

I left my item

Accepted Answer

If you think you left your item behind after using Gojek services, you can try checking your chat history with the driver. You just need to go to the Order History page, then click the chat icon on the related order. Perhaps the driver has notified you ... Read more

Question 5

Driver asked for more payment

Accepted Answer

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment ... Read more

Question 6

Driver was Impolite

Accepted Answer

In order to provide the best service to our customers, we have educated our drivers about the policies and procedures that are applied in Gojek Indonesia including how to properly interact with customers.

You can give the driver rating after your trip. If you forgot to ... Read more

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