Question 1

Driver didn't pick up but has completed my order

Accepted Answer

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures.

To improve our trip safety and quality you can give a rating for your driver after ... Read more

Question 2

Driver has completed my order status without delivering it

Accepted Answer

We always strive to give the best service to our customers. Therefore, we aspire to improve our services by educating our drivers regularly to obey the service policies and procedures.

To improve our services safety and quality you can give a rating for your driver after ... Read more

Question 3

Driver drove unsafely

Accepted Answer

We always strive to give the best service to our customers and drivers as their safety is our first priority.

We aspire to improve our services by educating drivers regularly to always obeys the traffic rules, drive safely, and not using their phone while driving.

Question 4

I left my item

Accepted Answer

Keeping personal belongings while using Gojek services is a must in order to avoid them being left behind or lost. Therefore, always check your belongings when your trip is complete.

If you left your item(s) after using Gojek services, please contact us via Help page (under My Account menu) by ... Read more

Question 5

Driver asked for more payment

Accepted Answer

For every order you make in Gojek app has been calculated in the best possible way so the payment you should pay to the driver is the total price stated on your app with the payment method that you choose. However, if the driver asked for more payment ... Read more

Question 6

I didn’t receive my item

Accepted Answer

We are really sorry for what happened. We frequently educate the driver to pay attention to the terms of service including delivering orders to the customer's destination.

We’re very sorry if you didn’t receive your item. Therefore, please report it to us via Gojek Help page (under My Account menu) ... Read more

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