Report unknown transaction
If you feel that your GoPay balance does not show the correct amount when you did not make any transactions, report it to us
via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.
*Contact Us button only accessible when you open this page on your phone/tablet.
Notes:
If your GoPay balance is lost due to account hijacking or other fraud, you can report it in these following article: