If you feel that your GoPay balance does not show the correct amount when you did not make any transactions, report it to us

via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.
*Contact Us button only accessible when you open this page on your phone/tablet.

Notes:

If your GoPay balance is lost due to account hijacking or other fraud, you can report it in these following article:

• My account was hijacked by someone else
• I experienced a scam

As additional information, GoPay presents Money Back Guarantee program* as part of the #AmanBersamaGoPay user safety campaign, we provide extra protection to you where you can claim a refund for your balance loss due to some cases beyond your control. For further information click here for terms and conditions.