If you’ve already paid twice for the same booking in the Gojek app, you can report this incident to us in this article*.

To prevent this from happening again, here are our suggestions when booking Gojek services: 

• Pay attention to the payment method you’re using, either one method or the combination of two methods 
• If you choose GoPay, GoPay Later**, or LinkAja as the payment method, you don’t need to pay in cash to the driver

*)Link is only accessible when you open this page on your phone/tablet.

**)If you currently do not yet have access to GoPayLater, hang in there! We are currently working on making it available to all users