If you’ve confirmed that the GoMart/GoShop order you received did not match what you ordered in the app, including the amount, please report it to us immediately by clicking the button under the ‘Need more assistance?’ on this article*.

Please note that we can process your report if the report is sent no later than 24 hours after your order is completed.

When filling in the form, ensure you send the photo that shows the overall items and not blurry, so that we can investigate it. See the example below:

Please also make sure to send a photo of the physical receipt or screenshot from your Gojek app, like the example below:

*Link is only accessible when you open this page on your phone/tablet.