I paid more for the same order
If you’ve already paid twice for the same order in the Gojek app, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.
To prevent this from happening again, here are our suggestions when ordering Gojek services:
- Pay attention to the payment method you’re using, either one method or the combination of two methods
- If you choose GoPay, GoPayLater**, or LinkAja as the payment method, you don’t need to pay in cash to the driver
*) Contact Us button is only accessible when you open this page on your phone/tablet
**) If you currently do not yet have access to GoPayLater, hang in there! We are currently working on making it available to all users