Type of GoSend services

There are three types of GoSend delivery services that you can use:

Instant Delivery:
This service can be used 24 hours while the driver is available. The delivery time for a single delivery address is 1 - 2 hours after the driver picks up the package.

Instant Delivery also provides Multi Delivery service, which is a service that you can use to send packages to more than one or a maximum of five different delivery addresses. The delivery time of Multi Delivery is 1 - 3 hours after the driver picks up the packages depending on the number of delivery addresses and the distance between each address.
Same Day Delivery:
Your package will be delivered within 6 - 8 hours after being picked up by the driver. The booking time of this service is 8:00 - 15:00 and is only available in Jadetabek area.

Intercity Delivery:
GoSend in collaboration with Paxel provides a special service for shipping goods out of town.

Please remember:

  • If you place an order before 17:59 WIB, the courier will pick up your package on the same day and will send it on the next day maximum at 23:59 WIB 
  • If you place an order after 17:59 WIB, the courier will pick up your package the next day at 08.00 - 10.00 WIB and will send the package on the day after (D+2) maximum at 19:59 WIB.

Click here for more information about Intercity Delivery.

Terms and Conditions about Insurance:
  • Gojek provides compensation for the product loss up to Rp10.000.000. The compensation is based on receipt of purchase and or referring to the market price.
  • For those who buy goods in Tokopedia, compensation of the product loss is up to 10 times the maximum shipping cost. The maximum compensation is Rp1.000.000.
  • For GoSend Intercity Delivery service, Paxel provides compensation for the loss of the goods up to Rp10.000.000 when all of the insurance requirements have been fulfilled.
Other Terms and Conditions:

For purchasing goods in Tokopedia: If on the same day the driver has not taken the item(s) and resulting order cancellation by the driver, Tokopedia Customer Service, or Customer Service GoSend, Tokopedia will order a random delivery service replacement on the following day.

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