How to order GoRide
To order GoRide, please follow the steps below:
- Choose GoRide in Gojek app homepage. Or, swipe up the services menu to find GoRide
- Choose your destination and pickup location. You can also add a note to the driver (Example: Please pick me up at Tanah Abang Station, I am in front of Abadi Jaya Shop). To save your destination as a favorite destination, please follow the steps on the Saved Addresses Feature in transport services article.
- If you want to participate in the GoGreener program, click the Carbon Offset icon next to the payment method. Click here for more information about this program.
- Select your preferred payment method
- Select 'Order GoRide' to make an order
- Make sure you are ready and at the pickup location as the driver will immediately come to the pickup location after receiving your order
- The maximum distance of GoRide service is 30km
- Parking fees and tolls prior to pick-up is the driver responsibility, unless it’s previously agreed to be paid by the customer
- Parking fees and tolls after pickup are the responsibility of the customer, with prior agreement before entering the parking area and toll lane
- In every GoRide or GoCar order, you can use the 'Edit pickup location' feature and 'Edit destination' feature at the same time*
*The 'Edit pickup location' feature can only be done when you have not met the driver and the driver is still heading to the pickup location and the 'Edit destination' feature can only be done after you are on a trip with the driver
- In every GoRide or GoCar order you can also use the ‘Multidestination’ feature to add a stopping point in one trip, but when you use this feature, the 'Edit destination' and 'Edit pickup location' features won’t be available for your order.
- If you’re in Jabodetabek, you are allowed to change your payment method from cash to cashless while on trip using the ‘Edit payment' feature. Click here to know more
- If you’re in Jakarta and Surabaya, you can also use the Schedule a ride feature to schedule your order
If you have arrived at your destination...
It's time for you to rate your driver! See the steps here. You need the receipt? Just relax, we will automatically send the receipt to your verified e-mail. If you think your e-mail hasn't been verified, go to 'My Profile' page.
Can I order GoRide for my friend in different location?
Of course you can! Click here to see how.