We apologize for the inconvenience. If you can't make transactions at merchant using GoPay, please ensure the following:

• Your GoPay balance is sufficient
• You have a stable internet connection
• You are using the latest version Gojek app
• Make sure you have input the GoPay PIN correctly
• Scanning the QR code in appropriate position
• The payment amount using QR code scan does not exceed Rp5.000.000

If you have confirmed the things above but you still cannot make a payment, please report it to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below. We will gladly help you.

*) Contact Us button is only accessible when you open this page on your phone/tablet.