If you haven’t received your OTP (One-Time Password) code via SMS or WhatsApp, try doing the following:
Make sure you have entered the right phone number that is registered in your Gojek app because the OTP will be sent to that number.
Ensure that you have a good signal to receive an SMS
If you previously selected WhatsApp to send the OTP, make sure your phone number has an active WhatsApp account
Wait for at least 30 seconds for the OTP to be sent. After that, you can request a new OTP by clicking the ‘Resend OTP’ button, or you can choose to send it via SMS and vice versa.
If it still doesn’t work:
Try updating the Gojek app to the latest version
Try again in a few moments later, there might be an error occurred with your provider
Verify that you didn’t previously ask your service provider to block any incoming SMS. If you’re not sure, please contact your service provider to check
Clear your cache by using the following steps:
Hope this helps!
Remember, Gojek will never ask for your OTP under any circumstances. Please do not share your OTP to any party who admits being a part of Gojek or its affiliations.