If you haven’t received your OTP (One-Time Password) code via SMS, try doing the following:

• Make sure you have entered the right phone number that is registered in your Gojek app *Please note that your OTP will be sent to that number

• Ensure that you have a good signal to receive an SMS (depends on the policies of each provider)
• Ensure you have sufficient phone credit/pulsa to receive SMS

• Wait for at least 30 seconds for the OTP to be sent. After that, you can request a new OTP by clicking the ‘Resend OTP code’ button.

If it still doesn’t work:

• Try updating the Gojek app to the latest version
• Try again in a few moments later, there might be an error occurred with your provider

• Verify that you didn’t previously ask your service provider to block any incoming SMS. If you’re not sure, please contact your service provider to check

• Clear your cache by using the following steps:

Hope this helps!

Remember, Gojek will never ask for your OTP under any circumstances. Please do not share your OTP to any party who admits being a part of Gojek or its affiliations.