GoPay

Account name is not matched when topping up GoPay

If your GoPay Plus upgrade has been 'Approved', then the name that appears when you topping up GoPay through the bank is the name listed on the identity that was used for upgrading to GoPay Plus.

If you are sure that you have never upgraded GoPay to GoPay Plus, please report it to us by pressing the 'Report this issue’ button below this article and filling in the form. We will help to check the issue that you’re experiencing first.

However, if you have never upgraded to GoPay Plus and find a difference in the name of the GoPay account owner that appears when topping up GoPayplease Contact us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below if you want to get your GoClub access back. We will try to help you.

*) Contact Us button is only accessible when you open this page on your phone/tablet.

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