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Transaction at offline store failed but my balance was deducted
Transaction at offline store failed but my balance was deducted

If you experience your balance deducted for transaction failure at offline stores (e.g., shops, restaurants), the balance will automatically return.

However, if your balance has not been returned after a failed transaction at an offline store and the offline store is not able to make a refund by cash, you can report it to us by clicking the Contact Us* button below within a maximum of 7x24 hours after the transaction is made. We will gladly help you.

*) Contact Us button is only accessible when you open this page on your phone/tablet.

For transactions at Indomaret and AlfaGroup

If you face an issue when transacting in Indomaret, please contact them through phone at (021) 1500280 or email at kontak@indomaret.co.id. For AlfaGroup (Alfamart, Alfamidi, DAN+DAN, Lawson), contact them through phone calls at (021) 1500959 or email at sahabat_alfamart@sat.co.id