We’re sorry for the inconvenience.
If you experience problems topping up to GoPay Tabungan by Jago, the first thing you can do is ensuring the following:
Check GoPay Tabungan by Jago history; successful top up will be recorded there.
Make sure the GoPay Tabungan by Jago by Jago account number is correct.
What if the top up is still not received to GoPay Tabungan by Jago?
Sometimes the top-up process takes longer than usual. Therefore, please wait up to 2x24 hours on business day,
If the balance is still not received after the stated time, report it to us via Gojek Help page (under My Profile menu) and choose "I haven’t received GoPay Tabungan Top up" article. We will help you shortly.