Price wasn't deducted after using GoPay Coins
If the price for transactions using GoPay Coins in the Gojek app wasn’t deducted, please make sure that GoPay Coins are applied when transacting as in the example below:
(Example of successful GoPay coins that apply on the GoRide order page)
If you have confirmed the things above and GoPay Coins turned out still not applied, please report it to us by clicking the ‘Report it to us’ button below and fill in the form so we can help further.
If the problem you are experiencing is that you haven’t received cashback after a successful transaction, please see the following article:
Hope this information helps you.