Chat feature with GoMart Shopping Assistant

Good news! Now, you can chat with the GoMart Shopping Assistant via the chat feature in GoMart service. The chat feature is only available for GoMart orders in Supermarket. So if you want to add, reduce, or change the items, you can directly inform the shopping assistant through this chat feature. Here’s how to do it:

Click chat feature on the order page when the shopping assistant has been assigned,

or select Inbox on the chat page and you can found the chat with shopping assistant.

You can also send a picture of the products that you want to add to make it easier for the shopping assistant to find them. Click the camera icon or the + icon.

Please remember, you can’t access the chat feature when the driver has picked up your order but you can still see the chat history within 24 hours since the order is completed.

I can’t find the chat feature…

  1. Currently, chat feature is only available on Android
  2. Make sure you’re using the latest version of Gojek app
  3. Make sure you already get the shopping assistant to help you prepare the order.

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