Can’t pay with credit/debit card

If you can’t pay using your debit/credit card in Gojek app, please make sure the things below: 

  • Payment with credit/debit card only available for GoRide, GoCar, GoBluebird, and GoFood services
  • You have a stable internet connection
  • Your debit/credit card has sufficient balance
  • Your debit/credit card hasn’t expired yet
  • Your debit/credit card isn’t being blocked

Already make sure of the things above yet you still can’t pay with debit/credit card? Please report this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below.

*Contact Us button only accessible when you open this page on your phone/tablet

Do you find this article helpful?

Still Need Help or More Help? Contact us

Browse Topics