We always try our best to find you a driver shortly, so that you can receive your order as soon as possible.
Therefore, we adjust the driver search process to the restaurant order preparation time. When the order is almost ready, the driver will be assigned immediately. So, don't worry, just let the restaurant prepare your order and wait for the driver to arrive at your front door :)
However, the order will be automatically canceled if there is no driver around the restaurant due to several factors, including weather and road conditions.
You can check on the ongoing order page on your Gojek app. The approximate time of driver searching is in the green box:
Hope this information helps you.
*Driver search estimation time is currently unavailable on https://gofood.co.id