Giving star(s) to the driver to rate their service can be done after the order is completed. But, giving a tip to the driver can be done when:
The order is still ongoing
If you want to tip the driver while the order is ongoing, please go to Orders → Ongoing, then give a tip to the driver by pressing the 'Give a tip' button below the driver's profile information.
The order is already completed
Once the order is already completed, you can tip the driver by go to Orders → History, then select the order you want.
After choosing the order, you can rate the driver by giving a star(s). You also can give a tip* to the driver. *The nominal tip that you can give depends on your GoPay balance.
Moreover, you can give a reason and comment related to the driver's service, then click ‘Done’
If you want to tip the driver after submitting your rating, please follow below steps:
For now, giving tips and ratings to drivers can only be done through the application. Please open your GoFood transaction history in the Gojek application, then enter the rating and tip that you want to give to the driver.