I received a poor quality of food

We always strive to give the best service to our customers as well as educating our merchants to always keep the quality of the food and beverages that they provide to customers.

But if your order came in a disappointing quality, by disappointing we mean the food you’ve received was stale, rotten, or not fresh, we are deeply sorry about this. Please report it to us via Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article. We will be glad to help.

For your information, you can also leave a review for the restaurant regarding this incident for their evaluation so they can be more careful in executing orders in the future. Click here to find out how.

*Contact Us button only accessible when you open this page on your phone/tablet

Do you find this article helpful?

Still Need Help or More Help? Contact us

Browse Topics