I forgot to pay my order to the driver

Always check your payment method after making an order. If you forgot to pay your order to the driver because you use cash/combination payment, you can report it to us via the Help page (on My Profile menu) in Gojek app by clicking the Contact Us* button below this article and we will help you to pay the driver. 

There is a possibility that we will deduct your GoPay based on the fee on your order. So, please make sure your balance is sufficient for the deduction.

*Contact Us button only accessible when you open this page on your phone/tablet

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