Driver has completed my order status without delivering it

We are really sorry to hear what happened.

If the driver didn’t deliver your items but completed the order, you can report this incident to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button button below.

Please note that the driver you report will be sanctioned in accordance with the applicable provisions in Gojek Indonesia and you cannot withdraw your report. So, please make sure that your report is in accordance with what you experienced.

*Contact Us button only accessible when you open this page on your phone/tablet

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