I paid twice for the same order
If you’ve already paid twice for the same order in the Gojek app, report
this to us via Gojek Help page (under My Profile menu) by clicking the Contact Us* button below and we'll be glad to help you.
*Contact Us button only accessible when you open this page on your phone/tablet.
To prevent this from happening again, here are our suggestions when ordering Gojek services:
- Pay attention to the payment method you’re using, either one method or the combination of two methods
- If you choose GoPay, GoPayLater, GoPay Coins, Jago, LinkAja, or Credit/Debit Card as the payment method, you don't have to pay with cash anymore, unless you use a combination payment with cash
Currently GoPayLater can only be accessed for some users, and GoPay Coins can only be used for certain services. Hang in there! We’re on the way to make them available for more users.