I haven’t received login link
If you did not receive the login link after requesting for it, try the following:
- Make sure you have entered the correct phone number registered with Gojek
*Please note that your login link will be sent to that number
- Ensure that your phone reception is good so you can receive an SMS
- If you are using a prepaid SIM card, ensure you have sufficient phone credit/pulsa to receive an SMS(depends on the policies of each provider)
- Wait for the timer to run out for the login link to be sent. After that, you can request a new link by clicking the ‘Resend’ button.
If the above doesn’t work:
- Try updating the Gojek app to the latest version
- Try again in a few minutes as there might be an issue with your provider
- Verify that you did not previously ask your service provider to block any incoming SMS. If you are unsure, please contact your service provider to check
- Clear your cache by using the following steps:
Hope this helps!
Remember, Gojek will never ask for your login link under any circumstances. Please do not share your login link to any party who claims to be a part of Gojek or its affiliations.