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I haven't received OTP code

If you haven’t received your OTP (One-Time Password) code via SMS or WhatsApp, try doing the following:

  • Make sure you have entered the right phone number that is registered in your Gojek app because the OTP will be sent to that number.
  • Ensure that you have a good signal to receive an SMS
  • If you previously selected WhatsApp to send the OTP, make sure your phone number has an active WhatsApp account
  • Wait for at least 30 seconds for the OTP to be sent. After that, you can request a new OTP by clicking the ‘Resend OTP’ button, or you can choose to send it via SMS and vice versa.

If it still doesn’t work:

  • Try updating the Gojek app to the latest version
  • Try again in a few moments later, there might be an error occurred with your provider
  • Verify that you didn’t previously ask your service provider to block any incoming SMS. If you’re not sure, please contact your service provider to check
  • Clear your cache by using the following steps:

Hope this helps!

Remember, Gojek will never ask for your OTP under any circumstances. Please do not share your OTP to any party who admits being a part of Gojek or its affiliations.

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