GOJEK App

One app for every need

Protect Your GoPay! Beware of These Scam Methods

Protect Your GoPay! Beware of These Scam Methods
GoPay / 9 Dec 2020

Paying for food, groceries, bills, applications, and even topping up your favorite games is easier with GoPay. In fact, now you can also transfer GoPay balance to your friends too! However, there are also many unresponsible parties who abuse the ease of using GoPay. To make your transactions always safe, be a smart user by always being vigilant and file suspicious activities.

Let’s learn some of the following GoPay or Gojek scam schemes, so you will be able to prevent them!

1. Scams While Online Shopping

Beware of online payment scams that use MAGIS, (“manipulasi psikologis” or “psychological manipulation”). Stay alerted before buying anything, don't forget to always double-check the third party who use GoPay as a payment method. Check out some of the characteristics of fraud that you should be aware of below!

A. Buy Items or Top Up Game

Many people have experienced fraud when buying items or top-up games through tempting advertisements on social media. Know the following characteristics:


To buy applications or top-up games, you can choose partners who are officially collaborating with GoPay, such as Google Play, Codashop, UniPin, MPL, and Wawa Games. You can check the promo information here.

B. Buy a Streaming Account

It’s true that buying a movie or music streaming account on social media looks tempting because it's cheap. However, there are many dangers that will follow you when unofficial sellers offer sharing accounts.

If you want to subscribe to movie streaming applications such as Viu, iQIYI, WeTV, Vidio, or Disney + Hotstar, as well as music streaming applications such as Spotify or JOOX, choose the official Business Partners and use GoPay as a payment method for a seamless and safe transaction. You can check the promo information here.

Check the Help Page (link I experienced scam) to read more about reporting frauds. Describe the chronology and attach the evidence such as:

  • Fraudster's social media link
  • The fraudster's phone number or bank account
  • Top up proof
  • Transaction proof
  • Conversation proof
  • Police report proof (optional)

2. Scams on Behalf of GoPay

Be careful of those who claim to be Gojek or GoPay on social media. Find out the official accounts that has blue tick sign here:

If you receive messages from accounts other than those mentioned above, don’t reply to them! Especially if they ask for your personal data, report it immediately to the official customer service. Remember, Gojek or GoPay never ask for your personal data.

To make sure everything’s safe and sound, if you ever encounter any problems, contact our customer service via e-mail customerservice@gojek.com. So, you will be able to avoid scams on behalf of GoPay on social media.

3. Someone is Asking for your PIN or OTP Code?

In order to keep your GoPay transactions or top up through OneKlik safe and secure, don’t forget to set PIN (Personal Identification Number). Always remember not to share the OTP (One Time Password) code when you log in to the Gojek application or during OneKlik activation.

Gojek and GoPay never ask for a PIN or OTP code for any reason. Do not share this secret with anyone!

Always Remember JAGA Steps

Implement these important JAGA steps every time you make a transaction to avoid scam or fraudulent activity.

  • Be more careful when making transactions with GoPay
  • Keep personal data safe, don’t share OTP codes
  • Use PIN, and
  • Report suspicious activity through e-mail or official help page.

Pay Attention To Pop-Up Messages Before Transfer

GoPay also seeks to increase user awareness through technology. One of them is with a pop-up message when the user first sends their GoPay balance to a new person who is not in your phone contact.

If you see this pop-up message, don't forget to check the reputation of the seller or the recipient once again, so that your transactions will always be safe. Click the “Proceed" button, if you are absolutely sure. However, if it turns out to be suspicious, you can click the "Report" button.


If you experience problems or receive a suspicious request, don’t hesitate to send an e-mail to customerservice@gojek.com or call +6221-5084-9000. You can also check Help Page to read more about your account security information.

Share this information with your friends and family, so everyone will always be aware of online payment scams and keep their GoPay safe!

< How to Detect, Avoid, and Report Gojek Fraud

< How to Set Daily Limit & OneKlik Security Information

< Check GoPay Promotions