Hi Gojekers,
We always bring the best experience for you by paying special attention to your comfort while using Gojek services. Gojek runs a variety of innovations which has become solutions to your problems, including security. Since the beginning, Gojek has completed various security initiatives consisting of three pillars; prevention, responsive handling, and protection.
Regarding the protection pillar, one of the main elements that Gojek offers is a guaranteed safe journey in the form of accident insurance protection for drivers and passengers. For GoCar service, Gojek partners with Pasar Polis Insurance Broker and Asuransi Untuk Semua in providing this protection. For GoRide service, customers can find out more information on this page: A Complete Guide for GO-RIDE’s Passenger Insurance Claim,
When you are travelling with GoCar, you will automatically get insurance benefits. Premium costs (Mandatory contributions) are included in the cost of the trip you pay. To find out more information about GoCar’s insurance protection, click the link below:
Here are the details about the benefits and coverage value that you will get:
The eligible parties for this insurance are max. 2 (two) Passengers who are in the vehicle.
You can visit https://policies.pasarpolis.io/gojek-passenger/claim, enter your mobile number, OTP, and make a claim on the “My Claims” menu.
If your trip was before 1 August 2026, you can visit https://bangjamin.com/id/login to submit a claim.
These are the list of documents or proof that you need to prepare before submitting an insurance claim:
Mandatory document:
- Customer ID/ KTP
- Chronology Detail (inc. Date, Time, and Place of Accident)
Death by accident and Funeral Compensation:
- Death certificate from local authorities
- Heir's ID/ KTP
- Family Certificate
- Police Official Report (BAP) if the incident is caused by a traffic accident
- Death certificate from hospital (if died in hospital)
- Supporting medical documents - X-Ray, MRI, Lab Results (if any)
Permanent Disability
- Medical Resume
- Police Official Report (BAP) if the incident is caused by a traffic accident
- Supporting medical documents - X-Ray, MRI, Lab Results (if any)
Medical Expenses
- Medical Resume
- Details of costs/ invoice for treatment at hospitals/traditional treatment
- Supporting medical documents - X-Ray, MRI, Lab Results (if any)
- Certification of Traditional Treatment
First Aid Costs Reimbursement
- Helper KTP/ID
- Statement Letter
- Invoice of First Aid Expense
Ambulance Fee Reimbursement
- Ambulance invoice
Loss of Personal Items due to Theft/ Robbery Compensation
- Police Report
- Photo evidence of physical violence
Damage of Personal Items due to Accident
Yes. You must report claims no later than 30 (thirty) calendar days from the date of the incident via https://policies.pasarpolis.io/gojek-passenger/claim. Then you must complete claim documents no later than 45 (forty five) calendar days from the date of the first report.
You can contact PasarPolis:
WhatsApp: +62 818-343494
Email: cs@ppibroker.com
Operational Hours: (Monday - Friday 08.00 - 21.00 WIB)
If your trip was before 1 August 2026 and have any questions, you can contact Bang Jamin:
Call 021 - 30944567
WhatsApp 0812-8626-1100
Email: hello@bangjamin.com
Operational Hours: Monday - Friday (08.00-17.00)
The presence of this protection is Gojek's long-term commitment to providing security and comfort for GoCar's loyal customers. Through this protection, customers can minimize the risks that occur on the highway.
So, take it easy! We are ready to provide complete protection so you can continue to use the Gojek service in peace. Don’t forget to share this information with friends, family members, colleagues and those in need.