We always want to bring customers fast and worry-free services.
If the driver delivers goods longer than 3 hours, you can actively monitor the driver's position on the map of the application or contact the driver by texting or calling.
In case you do not receive any feedback from the driver about the late delivery, you can notify us by clicking Contact Us below.
We apologize for the inconvenience.
*Contact Us only accessible when you are registered in Gojek app and open this page on your phone/tablet