Please take note of the following if you were unable to log in using Face ID/Fingerprint feature: Make sure that the Face ID/Fingerprint feature on your device is active

• Check that you did not exceed the limit (Three attempts for Android and two attempts for iOS)
• Ensure that you’ve entered the correct passcode of your device if you exceeded the limit for Face ID/fingerprint recognition

If you are still unable to log in using Face ID/Fingerprint after trying the above, you can always log in using your phone number to login.