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Protective shield

You and your driver will be separated with a clear shield. This helps limit direct contact and droplets – so we can ensure safety for your whole ride.

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Fully-vaccinated drivers

Drivers on GoCar Protect+ are fully vaccinated (with at least 2 doses), have tested negative for COVID-19, and strictly follow local protection guidelines.

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Air purifier

GoCar Protect+ is the first and only ride-hailing service in Vietnam equipped with special air purifiers in every car. These devices can immobilize up to 99.4% of airborne bacteria and SARS-CoV-2 viruses in 2 hours.

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How to order GoCar Protect+
1․ Select GoCar Protect+ icon and agree to follow protection guidlines during the ride
(Make sure your app is updated to the latest version.)
2․ Select your destination
Tell us where you're going, and where to pick you up.
3․ Pay in app
Choose a payment method – and apply your voucher (if any)!
4․ Book your ride
Confirm the fare, and tap on Book GoCar Protect+ button on the screen to finish booking


How do drivers get their GoCar Protect+ equipment?

Once registered, drivers on GoCar Protect+ will have their cars installed with safety features , including the air purifier and protective shield.

How is the air purifier maintained?

Not to worry – GoCar Protect+ drivers are showed how to use and take care of the air purifiers to maintain sufficient safety level while you're in a GoCar Protect+ ride.

Can the air purifier prevent COVID-19 infections?

Not directly, but the air purifiers can immobilize up to 99.4% of airborne bacteria and viruses in 2 hours.

Does Gojek provide facilities such as Protect Shield and air purifiers for free?

The distribution of safety and hygiene tools in the GoRide and GoCar Protect+ fleets is provided to driver-partners free of charge.

What happen if I order Protect+ service and don't receive the guaranteed facilities?

We continue to ensure that all GoRide and GoCar Protect+ services comply with applicable health and hygiene protocols. Customers who do not get these facilities when ordering Protect+ services can contact hotline 1900636252, email carevn@gojek.com or leave comments or complaints in the suggestion box when they review their driver-partners after the trip.

What are the criterias for selecting GoRide and GoCar Protect+ drivers?

The most important thing is that the driver-partner must be vaccinated with 2 dose. Furthermore, we choose based on driver-partners who have received the safety and hygiene tools because they can be ascertained as quality driver-partners and get the best assessment by customers regarding the implementation of health protocols.