Gojek support team or your customer may also reach out to you via:
 

• Gojek’s outbound phone number
• Masked phone number
• Post-trip chat

If your customer reached out to you about a lost item, you may arrange a time and place to return the item(s) at your convenience.
 

Here’s how you can reach a customer if you’ve found their item(s):

1. On GoPartner home screen, tap on your profile picture
2. Tap on 'Chat History' 
3. Choose the relevant order
4. Chat with customer

This chat function is only available for 2 hours after a trip is completed, if you require more time, you can exchange contact details. If the customer has not replied by then, you may return the lost item(s) to GoHub (28 Sin Ming Lane, #01-136).

*Post-trip chat is not available for drivers using GoPartner on iOS / iPhone.

If you’ve found an illegal item among the belongings:

• Return the illegal item(s) to your nearest police station / or throw it away
• Return the non-illegal item(s) directly to the customer / or at Gohub (28 Sin Ming Lane, #01-136)

List of item(s) that requires you to return to the police includes but not limited to:

• Cash, cheque or bank drafts of $1000 and above
• Any arms or weapons
• Explosive substances
• Controlled drugs
• Vapes / Vape Pods

Need help? Here's how you can write to us:

1. Launch your Gojek app
2. Tap on your profile picture > Help center > Orders
3. Select 'My customer left an item behind' fill in the details and submit

A member of our GoTroop team will get back to you as soon as possible!