To ensure a smooth and safe trip for both you and your passengers, please follow these guidelines regarding capacity, luggage, and cancellation policies:

1. Only swipe I’ve Arrived once you have physically reached the pick-up location indicated in your Gojek Driver App.
    
2. If the number of passengers exceeds your vehicle's seating capacity:
   - You may cancel the trip in the app using the reason "There were too many passengers". As long as you have available cancellation quota, this cancellation will not impact your performance rating.
    
3. Keep your boot clear: Keep your car boot space free to accommodate passenger luggage.
    
4. Using passenger seats: For bulky items, you may place them on an unused passenger seat, provided they do not block your view or compromise safety.
    
5. Capacity impact: Placing luggage on passenger seats reduces the total number of passengers you can safely carry.
    
6. Excess luggage: If the luggage cannot fit safely in your vehicle, cancel the trip using the reason "There was too much luggage". This will not impact your performance if you are within your cancellation quota.
   
   Tip: You can regain your cancellation quota simply by completing rides. For every 18 completed trips, you earn 1 additional impact-free cancellation.