GOJEK

Help Centre

Help Centre

Driver Help

BETA
Service
Account
Payments
Incentives
Support
GOJEK Community Guidelines
Tax
GoalBetter: Fuel rebates
GoalBetter: Earnings protection
GoalBetter: Healthcare
GoalBetter: Telco perks
In-Vehicle Recording Devices (IVRDs)

GOJEK BETA Programme

Thank you for being the pioneer batch of driver-partners in our BETA Programme! We’re excited to have you on board as we test our app – and we look forward to your valuable feedback.


Why GOJEK?

  • At GOJEK, we want to provide fairer incentives and better support. Watch this space for more updates along the way.
    • Unlimited earning withdrawals
    • Daily earnings structure v.s. weekly
    • No shared trips
    • 24/7 Phone Support

Here’s all you need to know about the BETA Programme:


  1. What is the GOJEK BETA Programme?
    The BETA Programme is a testing period for GOJEK. We will be evaluating the user experience and everything else related to the app – your feedback will help us optimise operations as we prepare for public launch.

  2. How much can I earn?
    Driver-partners on GOJEK earn from the following:
    1) Fares
    2) Incentives: Points and Minimum Weekly Earnings

    Fares
    In the first few weeks of BETA, there will be no dynamic pricing – but don’t worry, your earnings will be boosted with attractive incentives and points!

    Note that all fares are subjected to a 20% service fee.

    Points
    You will earn points with every trip you complete – these points vary depending on time, destination, etc. These points will automatically be cashed out for more earnings, and will reset every day.

    Minimum Weekly Earnings (MWE)
    The MWE helps cover the difference and makes sure you earn a minimum amount if your own fares and point payouts fall below it.

    What are peak and off-peak hours?
    Peak
    Weekdays 7AM–9.59AM and 5PM–7.59PM
    Weekends 12PM–7.59PM

    All other hours are off-peak. These hours are subject to change – check your app for any updates!


    *Incentives are not subjected to service fees.

    Performance
    Similar to the acceptance and cancellation rate requirements, the performance serves as a quality checkpoint and requirement to your incentives. The performance is:

    Total completed orders + No. of customer cancellations
                       Total received orders

  3. Get help anytime 
    Our dedicated support team is ready to help 24/7 – call us at +65 3135 3135 or visit our in-app help.

  4. We want to hear your thoughts!
    Your feedback plays a huge part in our ongoing efforts to deliver a great experience for everyone on the GOJEK platform. To report a bug, request for a feature, or simply want to tell us how you feel, go to  Help > Feedback within the app.




FAQ

Help! I’ve registered but have not been onboarded.

Onboarding is being done in batches. Please be patient – you will receive an invitation to visit one of our in-person onboarding locations soon, along with a list of items to bring. Note that applicants who visit without prior invitation will not be allowed in.


Help! I have been onboarded but cannot access the GOJEK BETA app.

Access to GOJEK BETA is being rolled out in batches. Please be patient – you will be notified via SMS when our app is ready for you!


When is GOJEK available to the public?

GOJEK is currently operating at selected areas for selected users. Please wait as we get the app fully up and running for Singapore!


When will the service area be open islandwide?

Service areas throughout Singapore will be open in phases. Please stay tuned as we prepare to get the app ready for the whole of Singapore!


Have other questions? Visit our Help Centre.

What is GOCAR?

GOCAR is a service that matches customers with the closest private hire car.

How much can I earn on GOCAR orders?

Minimum fare: S$6.00*

Base fare: S$2.70
Per KM: S$0.70/KM


Dynamic pricing will apply for specific hours and areas, ensuring that your earnings remain fair and you are compensated for your time on the road.


What is dynamic pricing?

Dynamic pricing happens when demand for rides exceeds the number of vehicles available on the road – a multiplier is then added to the normal fares. For example, a trip during morning rush hours towards the CBD could cost 2x the amount at other hours.


This ensures that rides are available for customers whenever and wherever they need it, and you get compensated for trips that require more effort to complete!

What is the GOJEK service fee for GOCAR orders?

GOJEK charges a 20% service fee on all GOCAR orders.

Does GOCAR currently offer rides for families with children?

Not currently – we’re working on it!

 

If you’ve received an order request from a customer with a child below 1.35m in height, you may choose to cancel it by choosing “I do not have a car seat for children”. Please feel free to take the order request if you have your own car seat or if the customer indicates that they have their own.

What is Autobid?

Autobid is a function that automatically accepts all incoming orders for you! Note that while Autobid is turned on, you will not be able to see the fare and destination on incoming trip requests.

Are ERP charges included in the fares?

No, they are not. At the end of the order, enter the correct ERP charges incurred into the app before swiping the "End trip" button on your app.

How do ratings work?

Ratings and feedback are helpful in maintaining enjoyable, safe rides for all involved. Each customer can rate their driver and provide feedback after a completed order.

 

Your rating is based on an average of the number of post-order stars customers have given you (1 to 5 stars) from your last 150 rated orders, or from the total number of rated orders you've taken if less than 150.

Do I get incentives when I drive with GOJEK?

Yes! Please refer to the Performance tab on your GOJEK app to view the incentives for the day. Incentive promotions are subjected to changes and may differ from driver-partner to driver-partner.

Can I pick my customers up anywhere?

No – please be aware of prohibited pickup zones like taxi stands and bus stops.

Where can I pick my customers up or drop them off in the airport?

Avoid any pickups in taxi holding areas or stands – pick your customers up at these arrival doors instead:

  1. Terminal 1: Doors 3, 4, 5
  2. Terminal 2: Doors 2, 3, 4
  3. Terminal 3: All doors
  4. Terminal 4: Doors 2, 3

 

You may drop off customers at the departure halls, as per usual. And don’t forget: waiting is not allowed.

Are there charges for entering Sentosa?

Admission to Sentosa is chargeable when you have a customer on board. These charges vary according to time – click here for the most updated information. You may wish to pay in cash or with your cash card at any of the gantry lanes. Don’t forget to key in this charge at the end of your trip!


You will not be charged for admission to Sentosa when you’re entering to pick a customer up. All you need to do is enter via the manual lanes (1-3 from the left) and show your Driver app, along with trip details like date and pick-up address.


Customers with a valid Islander Membership may also enter Sentosa free of charge.

I only have an iOS phone. Can I still drive with GOJEK?

Absolutely. All you need to do is get an Android phone – let us know and we’ll cover your costs for you

What are the requirements to join as a driver-partner on GOJEK?

How do I get started?

  1. Create your GOJEK Driver-partner account
  2. Download the GOJEK Driver-partner app and upload your documents for review
  3. You’re ready to drive!
    1. We’ll send an SMS notification upon account activation.
    2. Go online and take your first order!

What documents will I need to upload?

Please prepare all the documents here to get your account activated:

  • NRIC (front and back)
  • Driver's licence (front and back)
  • Valid PDVL/TDVL (front and back)
  • LTA vehicle log card
  • Commercial insurance
  • Rental agreement (optional)
  • Vehicle image
  • Private hire car decal image
  • Bank statement

 

For more details, click here.

Can I share my GOJEK account with others?

No, each GOJEK driver-partner must have their own account.

Why can’t I log into my GOJEK account on my phone?

Due to overwhelming demand, GOJEK driver-partner accounts will be activated in phases. We appreciate your patience and understanding as we continue to work on providing excellent experiences for both customers and driver-partners on our platform. Please stay tuned for updates on your account activation status.

How do I update or add a new vehicle?

To update your vehicle details, please fill up the form on your in-app help or send an email to drivercare.sg@go-jek.com with your updated documents:

  • LTA vehicle log card
  • Commercial insurance
  • Vehicle image
  • Private hire car decal image

How do I update my contact details?

Email us at drivercare.sg@go-jek.com for any changes in contact details, profile image, and name.

Can I drive with other ride-sharing apps even when I am registered with GOJEK?

Yes! You are free to drive with other apps. With our achievable incentive targets, you get to choose however much you want to drive and earn.

What is GOJEK Community Guidelines?

Please visit bit.ly/community-guidelines for our Community Guidelines.

How and when will I get my earnings?

Your earnings will be immediately credited into the Earnings Wallet after you complete an order.

 

You can withdraw your earnings into your bank account at any time, with no limit on how many times you wish to withdraw – note that the minimum withdrawal per transaction is $50.

Can I use my Earnings Wallet to make transactions?

Currently, no. Your Earnings Wallet can only be used for withdrawals.

When will I receive my earnings in my bank account after withdrawal?

It may take up to a few minutes for the funds to reach your bank account after you make a withdrawal.

How do I update my banking details?

Please visit GOHUB with the following details:

  • Bank name
  • Bank account holder name
  • Bank account number
  • Image of bank book or a copy of your banking statement

What are GOJEK’s incentives?

  • Points
    Each order you complete on the GOJEK platform earns you points! These points can then be collected and automatically cashed out for more earnings, as long as the minimum performance requirements are met. Points and payout tiers are subject to change.

  • GOGETTER
    Occasionally, flash incentives such as the GOGETTER programme helps you earn more. Watch out for these in-app

  • Minimum Weekly Earnings (MWEs)
    Earn minimum earnings when you complete trip targets. Watch out for these in-app.

What is performance?

Similar to the acceptance and cancellation rate requirements, the performance serves as a quality checkpoint and requirement to your incentives. The performance is:

 

                   Total trips completed                           
Total trips received - total customer cancelled trips


To track this, go to the Performance tab on your GOJEK driver app. You will not be penalised for any trips voluntarily cancelled by the customer.

Where do I check my incentives?

You can find your incentives under the Performance tab in your GOJEK Driver-partner App.

When will I get my incentives?

Points will be immediately converted into cash in  your Earnings Wallet.

[Points] What are peak and off-peak hours?

Peak

Weekdays (Mon–Thu) 7AM–9:59AM and 5PM–7:59PM

Weekends (Fri–Sun) 8AM–9:59AM and 5PM–11:59PM

 

All other hours are off-peak. These hours are subject to change – check your app for any updates!

[Points] Will my points ever reset?

The point system is a daily incentive. It will reset daily at 1AM, along with your performance.

[Points] How many points do I need to earn?

Different trips will reward you with different amount of points. The points and payout tiers are subject to change – check them on your app daily!

[Points] How do I track my points?

You can see how many points you’ve gotten under the “Performance” tab.

Where can I get help?

Please visit GOHUB, our new in-person support centre at 38 Sin Ming Lane, Mon-Fri : 10AM-6PM, Sat: 10AM-2PM. Click here to register for GOJEK.


If you already have an active account, you can write in for in-app support. If you need to talk to someone immediately, give us a call at our 24/7 hotline: +65 3135 3135.

What do I do when a customer has left something in my car?

Please contact us at +65 3135 3135 and we will obtain the contact details of the customer for you. Upon consent, you may return the lost item directly to the customer.


Because we value your time and effort, driver-partners will be awarded a token of $10 when they return a lost item to a customer.


If you don’t know who the item belongs to, please return it to the police station.


GOJEK community guidelines

At GOJEK, we’re dedicated to creating an enjoyable and safe environment for everyone on our platform – and we can’t do this without your help! These community guidelines serve as a standard for how users – both customers and driver-partners – within the GOJEK community can ensure a pleasant experience for everyone sharing a ride on the roads.

 

We want to:

Respect each other

As a general rule, treat each other the same way you’d like to be treated. That means being on time for your trips, keeping your spaces clean, cleaning up after yourself, and embracing differences – GOJEK users come from all backgrounds!

 

Stay safe

Safety is of the utmost importance in GOJEK, which means users must follow road laws at all times. Don’t go faster than the speed limit or ask drivers to do so, and make sure that all distractions are minimised when the vehicle is on the move. Don’t forget to keep pickups and drop-offs in areas that are permitted.

 

Be honest

GOJEK follows a 1 - to 5-star rating approach, with 5 being the best. Both customers and drivers are invited to send their ratings and feedback after every order. We’d love for everyone to be honest with how they feel – this helps us improve our services for the entire GOJEK community!

 

How users can lose access

Users can lose access to their GOJEK accounts if they don’t follow these community guidelines. Actions that can be deemed as harassment – such as unwanted physical contact and making improper remarks – as well as discrimination of any kind go against GOJEK’s mission to spread positive social impact through technology.

Driver-Partner guidelines

Quality

Customers on GOJEK expect safe and comfortable rides with courteous and professional drivers. Beyond the basic levels of courtesy and professionalism, the higher the quality of service, the more customers will use GOJEK – which means more earnings for you!

 

Here’s how we define quality:

  1. Ratings

    After the end of every order, your customers will be invited to rate and give feedback, on a scale of 1 to 5 stars (with 5 being the best).

    The rating on your app is the average number of stars you have received in the last 150 rated orders over 2 months, or from the total number of orders you’ve taken if less than that.

    To maintain quality rides on GOJEK, driver-partners are required to maintain a minimum average rating to continue using the platform. If your rating is approaching this limit, you will be notified. If the rating continues to be below the minimum after multiple notifications, your account may be suspended. Your account may be reactivated again after you’ve taken significant steps to improve your rating. For more information, contact us at our 24/7 support hotline at +65 3135 3135.  

  2. Performance

    Similar to acceptance and cancellation rate requirements, the performance serves as a quality checkpoint and requirement for your incentives. As an app that keeps the city going, we rely on high acceptance rates. Cancelling too many times or cherry-picking your orders may result in temporary account suspension – be sure to go online only when you’re ready to accept orders.

  3. Fraud

    Accounts associated with fraudulent activity or misuse of the GOJEK app may be deactivated. These activities include creating fake orders and customer accounts, accepting and completing orders in unreasonable timings or speed, and allowing someone else to use your account.

Data Privacy

GOJEK takes the privacy of users on our platform very seriously, and you are expected to do the same. Please comply with your obligations under the Personal Data Protection Act (PDPA) and any Land Transport Authority (LTA) requirements concerning customer data you’ll receive while driving with us.

  • Your customer's data

    We will share certain personal data about your customer with you for the purposes of picking them up or dropping them off – this refers to data (whether true or not) about an individual who can be identified from said data (either by itself or when combined with any other information that you have or are likely to have access). This includes videos, images, names, mobile number(s), as well as pickup or drop-off locations of customers.


    Please do not retain, use, or share this data for any other purposes, including saving or taking a screenshot of the customer’s details, contacting the customer after a completed/cancelled trip, or sharing the customer’s details on social media or other messaging platforms.


    Please do not collect or share any other personal data of your customers – this includes photos and videos taken without their consent.

  • Social media

    Please refrain from sharing customer details on social media (e.g., Facebook) or other messaging platforms (e.g., WhatsApp or Telegram). Such details include pickup and drop-off locations, any photos or videos, or any other information that could identify the customer. Accounts associated with such activities may be suspended/deactivated, and/or asked to remove such content.

  • In-vehicle recordings

    We do not require you to install or use any inward-facing audio and/or video recording devices in your vehicle. If you wish to do so, you must do this in accordance with the PDPA and the LTA's requirements. More information on LTA's requirements for the installation and use of such devices is available here.


Please refrain from posting any in-vehicle footage on social media or other messaging platforms. If you’re sharing your vehicle with others, ensure that they do not have access to your in-vehicle footage.


Note that failure to comply with the PDPA and/or LTA's requirements may result in fines and/or demerit points, which may lead to the revocation of your vocational licence.


If you have any concerns or issues with a particular trip or customer, please reach out to our support team at drivercare.sg@go-jek.com or call us at +65 3135 3135.

As a driver-partner with GOJEK, am I required to file an income tax return with the Inland Revenue Authority of Singapore (IRAS) for my earnings in 2018?

Yes. However, you may be exempted from filing tax returns if your gross earnings for the year is S$22,000 or less. Click here for more info.

When must I file my income tax return by?

You must file your income tax return (for earnings from 1 Jan–31 Dec 2018) by 18 Apr 2019 (e-filing) or 15 Apr 2019 (paper filing).

Penalties may be imposed for late filing or non-filing of tax returns.

If I am an employee of a fleet company, must I file my own taxes with the IRAS?

Please reach out to your employer for more information on the taxation of your employment income. Your employer may be part of the IRAS’ Auto-Inclusion Scheme, in which your employment income will be automatically included in your income tax assessment.

Will GOJEK provide me with an annual statement showing my total earnings for 2018?

GOJEK will send all active driver-partners their annual statement for 2018 earnings to their registered email addresses. Please check the accuracy of your annual statement and ensure that the earnings declared in your income tax return reflects your actual earnings in 2018.

I am unable to locate/did not receive an annual statement issued by GOJEK; what should I do?

Step 1: Verify that it’s not in your spam folder

Step 2: You may request a copy of your annual statement via Partner support at drivercare.sg@go-jek.com.


Please indicate your full name and the relevant period (e.g. 29 Nov–31 Dec 2018). We will email you another copy of the annual statement.

Since GOJEK is aware of my total earnings as per the annual statement, can they pre-fill my income tax return on my behalf?

No. GOJEK is currently not part of the IRAS’ initiative to share your income information. Driver-partners should continue to file their own income tax returns.


Tip! Driver-partners on GOJEK are considered self-employed. You must report your earnings under 'Trade, Business, Profession, or Vocation' section in 'Sole-Proprietorship/ Self-Employed Income'.

Can I claim tax deduction on some of my business expenses?

Yes. You can calculate your tax-deductible business expenses using two methods:

  1. 60% of driver earnings (NEW!)

    To simplify tax filing and ease compliance for taxpayers, from Year of Assessment 2019 (i.e. income relating to the financial year 2018) onwards, you can enjoy a tax deduction based on 60% of your driver earnings.

    For example: If you make S$40,000 in fares and incentives, you will be able to declare S$24,000 (S$40,000 x 60%) as car-related expenses. Your taxable amount will then be: S$40,000 – S$24,000 = S$16,000.

    This option is available to all driver-partners and you can apply it by selecting the option “chauffeured PHC/taxi driver” under the “Nature of Business” section of your tax filing form. You will not be required to keep documents and records of such expenses.


  2. Based on actual expenses

    Have records of past expenses such as receipts and statements? You can claim tax deductions based on your actual expenses.You must retain proper documentation for a period of 5 years from the YA to which the claims relate.


    A list of deductible expenses can be found here

Do I need to keep my weekly/annual statements?

Yes. You are required to maintain records of your income and expenses declared in your annual income tax returns for IRAS’ verification. GOJEK will not be responsible for any record-keeping.

If I have driven on another platform and I opted in for pre-filing, would I still need to add my GOJEK income? How do I do that?

Yes, you are still required to declare your earnings with GOJEK. Simply add your total driving earnings in the 'Trade, Business, Profession, or Vocation' section under 'Sole-Proprietorship/ Self-Employed Income'. Don’t forget to also claim your deductible expenses.

More information

Is the 20% fuel discount an upfront discount?

Yes – you will immediately receive 20% off your petrol with your GOJEK’s Esso Fuel Card when you use it at Esso stations islandwide.

How about the additional fuel rebates from GOJEK?

Additional fuel rebates from GOJEK will be accumulated weekly, then processed monthly. This will be processed from the 7th day of the following month.

How do I qualify for additional rebates from DBS?

Spend a minimum of $180 nett per week and charge it to your DBS/POSB debit card. You’ll get a cash rebate of $7.50 – which means a total of $30 in a month.

What DBS/POSB debit cards can I use to enjoy the cash rebates?

You can use any DBS/POSB debit card, except for the DBS UnionPay Debit Card. If you do not have any of the above cards, please apply via DBS/POSB iBanking.

Can I use any DBS/POSB card (e.g. credit card) for the additional cash rebate?

Only payments made via DBS/POSB Visa/Master debit cards are entitled to additional cash rebates at the moment.

When and how will I receive the DBS/POSB cash rebates?

Additional cash rebates with your DBS/POSB debit card will be credited to your wallet from the 7th day of the following month.  

How much more discounts for fuel am I entitled to?

We’ll let you know how much additional fuel rebates you’re entitled to weekly. Click here for more.

How do I sign up or get my GOJEK’s Esso Fuel Card?

Eligible driver-partners selected for the GoalBetter Pilot programme will receive their fuel cards in their GoalBetter Rewards (Pilot) Starter Kits. If you’re not selected, not to worry – stay tuned!

I already have an existing Smiles Private Hire card. Which card should I use?

Please use GOJEK’s Esso Fuel Card enclosed in your starter kit – this is the only way you can get the DBS/POSB debit card cash rebate.

Help! I’ve lost the enclosed GOJEK’s Esso Fuel Card.

Please contact Abecha Pte Ltd at 6333 1188 or drop an email to custcare_bc@abecha.com for a replacement card.


More FAQs

What do I get as a Gold/Platinum reward member?

GoalBetter members on Gold and Platinum tiers get fully-covered premiums that let you cash out on medical leave of up to 21 days and hospitalisation leave of up to 84 days. You can enjoy this coverage within the Programme Period (1 April 2019–30 June 2019).

How much will I get in coverage?

Gold and Platinum reward members can enjoy $80/day payouts.

How do I make a claim?

Simply go to the Claims section on the Gigacover app, answer 5 short questions, and then submit photos of your ID card, MCs, medical bills, and medical reports (if any). It’s that simple!


P.S.: you’ll receive an email with instructions on how to download and login to the Gigacover app before your policy starts.

When can I make a claim?

As soon as possible  – ideally no later than 7 days from when you’ve received your MC. MCs issued from the 1st day your policy starts are admissible, as long as it’s not for an accident or illness that had occurred before the start of the policy.

Can I submit multiple MCs?

Yes, you can! Consecutive MCs from the same hospital, polyclinic or general practitioner can be submitted sequentially and will be treated as one extended MC, as long as they are all for the same condition, and there are no days not covered in between MCs.

Can I make a claim for a medical certificate or hospitalisation incurred outside of Singapore?

FLEP requires the medical practitioner and/or hospital issuing your MCs to be recognised and authorised by the medical licensing authority in Singapore – if you’re submitting documents issued by foreign medical institutions and practitioners, make sure they’re recognised by the medical licensing authority in Singapore.

How long does it take for me to receive the payout?

Most approved claims get paid out within 2 weeks of submission.

How will I be paid?

Gigacover will automatically attempt to complete an approved payout via PayNow. If you do not have a bank account tied to PayNow, Gigacover will contact you to collect your bank details to complete a bank transfer.

Can I use MCs issued by doctors on the Doctor Anywhere platform for claims with Gigacover?

If (a) you have Gigacover earnings protection insurance under the GoalBetter programme, and (b) your MCs cover more than 5 days back-to-back, you may be eligible to claim for a payout. Submit your claims via the Gigacover app.

Can I claim the payouts for illnesses I already have?

No – payouts are not applicable for pre-existing illnesses.

Who is the insurer for Gigacover’s Freelancer Earnings Protection (FLEP)?

The insurer for this product is Etiqa Insurance Pte Ltd, a fully regulated and authorised insurer, regulated by the Monetary Authority of Singapore (MAS). Etiqa Insurance is part of Maybank Group.

How do I get help?

Gigacover support email: hey@gigacover.com.

When can I use Doctor Anywhere?

Doctor Anywhere’s video consultation services are available 24/7, on an on-demand basis, which means you can request for a video consultation anytime you need it. If no doctors are available to see you within five minutes, you can schedule an appointment for a later time.

How do I create an account with Doctor Anywhere?

Download the Doctor Anywhere app through the Google Play or App store. You don’t need to sign up on the App – simply login with your GOJEK email as the username and your date of birth in (DDMMYYYY) format as the password.

What kind of conditions are suitable for video consultations?

Many common illnesses and chronic conditions can be effectively treated even via video consultation! Types of conditions approved by the relevant authorities include:


Common illnesses

  • Fever
  • Cough, sore throat or laryngitis
  • Diarrhoea/vomiting
  • Flu/cold
  • Sinusitis
  • Rash and skin conditions
  • Cold sores
  • Headache
  • Giddiness/dizziness
  • Red eye


Chronic conditions

  • Diabetes
  • Hypertension
  • Hyperlipidemia
  • Other secondary diseases which may arise from the chronic disease conditions mentioned above (E.g. ischemic disease, peripheral artery disease etc.)


For other conditions, the doctor will access your history, current symptoms, and other available documents to determine if your condition is suitable for a video consultation.

What kind of conditions are not suitable for general practitioner video consultations on Doctor Anywhere?

In general, the below symptoms are not considered appropriate for online consultations and may require medical attention at the nearest Accident & Emergency department:

  • Breathlessness
  • Acute or severe chest pain
  • Actively bleeding or deep wounds or lacerations
  • Psychosis or delusions
  • Suicidal thoughts
  • Persistent vomiting
  • Severe abdominal pain
  • Inability to control bowel movements or urination
  • Severe headache or dizziness
  • Sudden onset numbness, weakness or slurred speech
  • Fainting spells, presyncope, or syncope
  • Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness
  • Sudden loss of vision

What do I need to have with me for the video consultation?

You’ll need to verify your name and identification/passport number – this is so your doctor can prescribe, refer, or issue a medical certificate.


Depending on your condition, you might also need medical equipments, including a thermometer, pen torch/mobile phone with torch function, blood pressure machine, glucometer, weighing scale, etc.

Can healthcare professionals on Doctor Anywhere prescribe medication?

Yes! Doctors on the platform are fully certified to prescribe medication for infections, allergies, skin conditions, injuries, and more. You can also choose to have these medications delivered to your doorstep within 3 hours.

Can the doctors on Doctor Anywhere issue medical certificates or referral letters?

Yes! Doctors on the platform are fully certified to issue medical documents as needed. These will be emailed immediately to you after consults.

Can I claim my consultation and/or medication fees from GOJEK?

Driver-partners in the Green, Bronze, Silver and Gold tier will enjoy a discounted price of $13 for consultation. If you are in the Platinum tier, you are entitled to one free medical consultation per quarter.


Subscription fees are fully subsidised for all driver-partners who are part of the GoalBetter Programme.

How do I pay for the consultation and medication fees?

Doctor Anywhere follows a pay-per-consult model, where you only pay for the consultation fees when you see a doctor on the platform. As part of the GoalBetter Programme, each consultation costs only $13. You can pay online using all major credit and debit cards, including VISA and MasterCard. You can also use the same payment method for prescribed medication.

Can I use medical certificates issued by Doctors on the Doctor Anywhere platform for claims with Gigacover?

If (a) you have Gigacover earnings protection insurance under the GoalBetter programme, and (b) your MCs cover more than 5 days back-to-back, you may be eligible to claim for a payout. Submit your claim via the Gigacover app.

Will my medical records be stored somewhere?

All your medical records generated from video consulting on the app will be stored within Doctor Anywhere’s platform. Simply go to your History tab to view your medical documents, including medical certificates, receipts, and referral letters. You can also choose to email these documents to yourself by clicking on the Email icon next to that particular document.

Where do I go for support?

Email: askus@doctoranywhere.com (Preferred)

Hotline: +65 6591 8668

Is telemedicine regulated in Singapore?

Doctor Anywhere is part of the MOH Regulatory Sandbox for telemedicine providers. The telemedicine sandbox is the first initiative under MOH’s Licensing Experimentation and Adaptation Programme (LEAP), introduced to enable innovative services to be developed in a safe and controlled environment.


All practising medical doctors on Doctor Anywhere hold full registrations with the Singapore Medical Council (SMC), and all providers constantly undergo a stringent screening and vetting process by Doctor Anywhere’s qualified panel consisting of medical doctors and professionals.

How can the doctor diagnose me through a video call?

An experienced and qualified doctor can diagnose common non-urgent illnesses during a video consultation. They typically do so by assessing the patient’s history, current symptoms, and by talking with them.


For checks that do require physical touch, the doctor may ask patients to take those readings with their guidance. For example, to check for sinus tenderness, the doctor can ask the patient to press on certain areas of their face or neck for swelling. If a patient suspects a fever, he/she is advised to have a thermometer with him/her during the consultation.


If the doctor feels that your condition requires further investigation, he will advise you to go for a physical consultation within two minutes of the video consultation. When this happens, the doctor will end the consultation and you will not be charged.

What if I need emergency care?

Doctor Anywhere’s services only address non-serious healthcare issues and should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately.

How do I update my details on the app?

To update your details, enter the app and click on the ‘Profile’ tab at the bottom panel of the screen. Next, click on the ‘My info’ tab and select the item that you would like to update. Once you’ve updated it, click on the ‘Save’ button, and you’re good to go.

How do I get my medication after the consultation?

You may either choose to have your medication delivered to your doorstep or to get it directly from the clinic. Please note that medication charges are not included in the consultation fee.

How does the medication delivery service work?

After the consultation, you will receive an email with details for delivery. This email will also contain a link to your prescribed medication which you can review before purchase.


The delivery will be fulfilled by Doctor Anywhere’s in-house courier service. Please follow instructions in the email to make payment and receive your medication. You will also have to verify your identity by presenting your NRIC or passport to the courier to receive the medication.

How do I collect my medication at the clinic?

Apart from medication delivery, you can opt to collect the medication directly from the clinic After the consultation, you will receive an email with important details for collection; this email will also contain a link to your prescribed medication which you can review online before purchasing at the clinic.


Please call the clinic beforehand if you are planning to pick up your medications and remember to bring along your identity card.

How do I cancel a scheduled appointment?

Call Doctor Anywhere’s customer support team at +65 6591 8668. If you cancel your session within 24 hours, you will not be charged.

What should I do if I miss my appointment?

If you miss your appointment, please call Doctor Anywhere’s customer support team at +65 6591 8668.

Is my personal data safe on Doctor Anywhere’s platform?

Doctor Anywhere’s platform employs end-to-end encryption to keep your information secure. Please refer to Doctor Anywhere’s privacy policy for more information about how they collect, use, and disclose information from and about the users of their services.

Can I send a claim from Doctor Anywhere to Gigacover?

If (a) you have Gigacover earnings protection insurance under the GoalBetter programme, and (b) your MCs cover more than 5 days back-to-back, you may be eligible to claim for a payout. Submit your claim via the Gigacover app. Click here for more information.

What If I lose internet connection during my video consultation?

If you lose internet connection during your video consultation, please contact Doctor Anywhere’s customer support team at +65 6591 8668.

What kind of mobile device or computer do I need to use Doctor Anywhere?

The Doctor Anywhere is available on Android or iOS enabled mobile phones. Android users would need to have Android 4.1.2 or newer versions to install and use our app. iOS users would need to have iOS 9 or newer versions to install and use the app.

What is the free Entertainment Plus about?

Entertainment Plus includes a CAST app on your phone with 7 LIVE channels and content from AXN, Lifetime, DIVA, and more. Click here for more information.

Who is eligible for the free 24-month subscription to Entertainment Plus?

GoalBetter drivers who sign up or recontract with a Singtel Combo Plan (except Combo 1) or XO plan before 31 August 2019 will enjoy free subscription for 24 months. If you’re signing up for a SIM Only plan, you will get free subscription for 12 months.

How do I apply for an In-Vehicle Recording Device (IVRD)?

Step 1: Get approval from LTA
Interested driver-partners who wish to apply to install the in-vehicle recording device can submit this application form to LTA: LTA_TVLS_PHC@lta.gov.sg



Step 2: Contact an LTA-authorized installation center
Upon approval, contact an LTA-authorized installation center, and make an appointment to get your IVRD installed in your vehicle. Note that installations can only be carried out at LTA-authorized installation centers, and only upon approval by LTA.

Step 3: Let GOJEK know
Submit your vehicle details along with a copy of your approval letter from LTA here. Once we have verified this information, you will receive a confirmation SMS. In the meantime, please make sure that your IVRD is not yet in use.


We will then inform your passengers of the IVRD in your vehicle via automated messaging before every pick-up.

What happens if I already have an existing IVRD (installed prior to 15 July 2019)?

If you have an outward-facing IVRD, you will have to disable the audio-recording function in order to follow LTA’s regulations.


If you currently have any unauthorized inward-facing IVRDs, you will need to remove them, then apply for an authorized IVRD.


Note that you will not be able to use any other device (e.g. mobile phones, digital cameras) to record inward-facing audio or video footage.

What are the LTA-approved centers for installing IVRD?

i Vision Pte Ltd

Contact: 6258 9980
Address: No. 3 Pemimpin Drive, #04-02, Lip Hing Industrial Building, S(576147)
Opening hours: Mon–Fri: 9AM–6PM, Sat: 9AM–1PM


Solo Pte Ltd
Contact: 6515 8803, IVRD@solo.com.sg
Address: 24 Boon Lay Way, #01-70, Tradehub 21, S(609969)
Opening hours: Mon–Sat: 9AM to 6PM


SSTA Technology Development Pte Ltd
Contact: 6219 9883
Address: 63 Hillview Avenue, #10-23 Lam Soon Industrial Building, S(669569)
Opening hours: Mon–Fri: 9AM–6PM, Sat: 9AM–1PM


*Please contact the respective companies for their installation addresses. Above addresses are their current office address.

What if my customer doesn’t want to be recorded?

We’ll let your customers know via automated messaging the minute you are matched. If they are uncomfortable with this, they will be able to cancel before pick-up.

I have already informed Gojek regarding my IVRD, but I have not received any confirmation SMS.

Gojek will process applications every Monday and Thursday by 8PM, in which we will update our systems to ensure that your customers are notified of the IVRD in your vehicle.


Because of LTA regulations, you will not be able to accept new bookings until Gojek sends you a confirmation SMS. Your driver account and/or certain functions may be temporarily suspended in the meantime – please stay patient!

How long are the recordings stored?

IVRD recordings are kept for a maximum of seven days in order to reduce the risk of misuse of the recordings.

How can I request for the IVRD recording in case of disputes with my customers?

Both drivers and customers are encouraged to lodge a report to us as soon as possible, as well as to relevant authorities: Singapore Police Force (SPF) and/or Land Transport Authority (LTA). Only these authorities are allowed access to these recordings.


If required for investigation, Gojek may also request for these recordings.

BETA

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

GOJEK BETA Programme

Thank you for being the pioneer batch of driver-partners in our BETA Programme! We’re excited to have you on board as we test our app – and we look forward to your valuable feedback.


Why GOJEK?

  • At GOJEK, we want to provide fairer incentives and better support. Watch this space for more updates along the way.
    • Unlimited earning withdrawals
    • Daily earnings structure v.s. weekly
    • No shared trips
    • 24/7 Phone Support

Here’s all you need to know about the BETA Programme:


  1. What is the GOJEK BETA Programme?
    The BETA Programme is a testing period for GOJEK. We will be evaluating the user experience and everything else related to the app – your feedback will help us optimise operations as we prepare for public launch.

  2. How much can I earn?
    Driver-partners on GOJEK earn from the following:
    1) Fares
    2) Incentives: Points and Minimum Weekly Earnings

    Fares
    In the first few weeks of BETA, there will be no dynamic pricing – but don’t worry, your earnings will be boosted with attractive incentives and points!

    Note that all fares are subjected to a 20% service fee.

    Points
    You will earn points with every trip you complete – these points vary depending on time, destination, etc. These points will automatically be cashed out for more earnings, and will reset every day.

    Minimum Weekly Earnings (MWE)
    The MWE helps cover the difference and makes sure you earn a minimum amount if your own fares and point payouts fall below it.

    What are peak and off-peak hours?
    Peak
    Weekdays 7AM–9.59AM and 5PM–7.59PM
    Weekends 12PM–7.59PM

    All other hours are off-peak. These hours are subject to change – check your app for any updates!


    *Incentives are not subjected to service fees.

    Performance
    Similar to the acceptance and cancellation rate requirements, the performance serves as a quality checkpoint and requirement to your incentives. The performance is:

    Total completed orders + No. of customer cancellations
                       Total received orders

  3. Get help anytime 
    Our dedicated support team is ready to help 24/7 – call us at +65 3135 3135 or visit our in-app help.

  4. We want to hear your thoughts!
    Your feedback plays a huge part in our ongoing efforts to deliver a great experience for everyone on the GOJEK platform. To report a bug, request for a feature, or simply want to tell us how you feel, go to  Help > Feedback within the app.




FAQ

Help! I’ve registered but have not been onboarded.

Onboarding is being done in batches. Please be patient – you will receive an invitation to visit one of our in-person onboarding locations soon, along with a list of items to bring. Note that applicants who visit without prior invitation will not be allowed in.


Help! I have been onboarded but cannot access the GOJEK BETA app.

Access to GOJEK BETA is being rolled out in batches. Please be patient – you will be notified via SMS when our app is ready for you!


When is GOJEK available to the public?

GOJEK is currently operating at selected areas for selected users. Please wait as we get the app fully up and running for Singapore!


When will the service area be open islandwide?

Service areas throughout Singapore will be open in phases. Please stay tuned as we prepare to get the app ready for the whole of Singapore!


Have other questions? Visit our Help Centre.

Service

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

What is GOCAR?

GOCAR is a service that matches customers with the closest private hire car.

How much can I earn on GOCAR orders?

Minimum fare: S$6.00*

Base fare: S$2.70
Per KM: S$0.70/KM


Dynamic pricing will apply for specific hours and areas, ensuring that your earnings remain fair and you are compensated for your time on the road.


What is dynamic pricing?

Dynamic pricing happens when demand for rides exceeds the number of vehicles available on the road – a multiplier is then added to the normal fares. For example, a trip during morning rush hours towards the CBD could cost 2x the amount at other hours.


This ensures that rides are available for customers whenever and wherever they need it, and you get compensated for trips that require more effort to complete!

What is the GOJEK service fee for GOCAR orders?

GOJEK charges a 20% service fee on all GOCAR orders.

Does GOCAR currently offer rides for families with children?

Not currently – we’re working on it!

 

If you’ve received an order request from a customer with a child below 1.35m in height, you may choose to cancel it by choosing “I do not have a car seat for children”. Please feel free to take the order request if you have your own car seat or if the customer indicates that they have their own.

What is Autobid?

Autobid is a function that automatically accepts all incoming orders for you! Note that while Autobid is turned on, you will not be able to see the fare and destination on incoming trip requests.

Are ERP charges included in the fares?

No, they are not. At the end of the order, enter the correct ERP charges incurred into the app before swiping the "End trip" button on your app.

How do ratings work?

Ratings and feedback are helpful in maintaining enjoyable, safe rides for all involved. Each customer can rate their driver and provide feedback after a completed order.

 

Your rating is based on an average of the number of post-order stars customers have given you (1 to 5 stars) from your last 150 rated orders, or from the total number of rated orders you've taken if less than 150.

Do I get incentives when I drive with GOJEK?

Yes! Please refer to the Performance tab on your GOJEK app to view the incentives for the day. Incentive promotions are subjected to changes and may differ from driver-partner to driver-partner.

Can I pick my customers up anywhere?

No – please be aware of prohibited pickup zones like taxi stands and bus stops.

Where can I pick my customers up or drop them off in the airport?

Avoid any pickups in taxi holding areas or stands – pick your customers up at these arrival doors instead:

  1. Terminal 1: Doors 3, 4, 5
  2. Terminal 2: Doors 2, 3, 4
  3. Terminal 3: All doors
  4. Terminal 4: Doors 2, 3

 

You may drop off customers at the departure halls, as per usual. And don’t forget: waiting is not allowed.

Are there charges for entering Sentosa?

Admission to Sentosa is chargeable when you have a customer on board. These charges vary according to time – click here for the most updated information. You may wish to pay in cash or with your cash card at any of the gantry lanes. Don’t forget to key in this charge at the end of your trip!


You will not be charged for admission to Sentosa when you’re entering to pick a customer up. All you need to do is enter via the manual lanes (1-3 from the left) and show your Driver app, along with trip details like date and pick-up address.


Customers with a valid Islander Membership may also enter Sentosa free of charge.

I only have an iOS phone. Can I still drive with GOJEK?

Absolutely. All you need to do is get an Android phone – let us know and we’ll cover your costs for you

Account

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

What are the requirements to join as a driver-partner on GOJEK?

How do I get started?

  1. Create your GOJEK Driver-partner account
  2. Download the GOJEK Driver-partner app and upload your documents for review
  3. You’re ready to drive!
    1. We’ll send an SMS notification upon account activation.
    2. Go online and take your first order!

What documents will I need to upload?

Please prepare all the documents here to get your account activated:

  • NRIC (front and back)
  • Driver's licence (front and back)
  • Valid PDVL/TDVL (front and back)
  • LTA vehicle log card
  • Commercial insurance
  • Rental agreement (optional)
  • Vehicle image
  • Private hire car decal image
  • Bank statement

 

For more details, click here.

Can I share my GOJEK account with others?

No, each GOJEK driver-partner must have their own account.

Why can’t I log into my GOJEK account on my phone?

Due to overwhelming demand, GOJEK driver-partner accounts will be activated in phases. We appreciate your patience and understanding as we continue to work on providing excellent experiences for both customers and driver-partners on our platform. Please stay tuned for updates on your account activation status.

How do I update or add a new vehicle?

To update your vehicle details, please fill up the form on your in-app help or send an email to drivercare.sg@go-jek.com with your updated documents:

  • LTA vehicle log card
  • Commercial insurance
  • Vehicle image
  • Private hire car decal image

How do I update my contact details?

Email us at drivercare.sg@go-jek.com for any changes in contact details, profile image, and name.

Can I drive with other ride-sharing apps even when I am registered with GOJEK?

Yes! You are free to drive with other apps. With our achievable incentive targets, you get to choose however much you want to drive and earn.

What is GOJEK Community Guidelines?

Please visit bit.ly/community-guidelines for our Community Guidelines.

Payments

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

How and when will I get my earnings?

Your earnings will be immediately credited into the Earnings Wallet after you complete an order.

 

You can withdraw your earnings into your bank account at any time, with no limit on how many times you wish to withdraw – note that the minimum withdrawal per transaction is $50.

Can I use my Earnings Wallet to make transactions?

Currently, no. Your Earnings Wallet can only be used for withdrawals.

When will I receive my earnings in my bank account after withdrawal?

It may take up to a few minutes for the funds to reach your bank account after you make a withdrawal.

How do I update my banking details?

Please visit GOHUB with the following details:

  • Bank name
  • Bank account holder name
  • Bank account number
  • Image of bank book or a copy of your banking statement

Incentives

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

What are GOJEK’s incentives?

  • Points
    Each order you complete on the GOJEK platform earns you points! These points can then be collected and automatically cashed out for more earnings, as long as the minimum performance requirements are met. Points and payout tiers are subject to change.

  • GOGETTER
    Occasionally, flash incentives such as the GOGETTER programme helps you earn more. Watch out for these in-app

  • Minimum Weekly Earnings (MWEs)
    Earn minimum earnings when you complete trip targets. Watch out for these in-app.

What is performance?

Similar to the acceptance and cancellation rate requirements, the performance serves as a quality checkpoint and requirement to your incentives. The performance is:

 

                   Total trips completed                           
Total trips received - total customer cancelled trips


To track this, go to the Performance tab on your GOJEK driver app. You will not be penalised for any trips voluntarily cancelled by the customer.

Where do I check my incentives?

You can find your incentives under the Performance tab in your GOJEK Driver-partner App.

When will I get my incentives?

Points will be immediately converted into cash in  your Earnings Wallet.

[Points] What are peak and off-peak hours?

Peak

Weekdays (Mon–Thu) 7AM–9:59AM and 5PM–7:59PM

Weekends (Fri–Sun) 8AM–9:59AM and 5PM–11:59PM

 

All other hours are off-peak. These hours are subject to change – check your app for any updates!

[Points] Will my points ever reset?

The point system is a daily incentive. It will reset daily at 1AM, along with your performance.

[Points] How many points do I need to earn?

Different trips will reward you with different amount of points. The points and payout tiers are subject to change – check them on your app daily!

[Points] How do I track my points?

You can see how many points you’ve gotten under the “Performance” tab.

Support

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

Where can I get help?

Please visit GOHUB, our new in-person support centre at 38 Sin Ming Lane, Mon-Fri : 10AM-6PM, Sat: 10AM-2PM. Click here to register for GOJEK.


If you already have an active account, you can write in for in-app support. If you need to talk to someone immediately, give us a call at our 24/7 hotline: +65 3135 3135.

What do I do when a customer has left something in my car?

Please contact us at +65 3135 3135 and we will obtain the contact details of the customer for you. Upon consent, you may return the lost item directly to the customer.


Because we value your time and effort, driver-partners will be awarded a token of $10 when they return a lost item to a customer.


If you don’t know who the item belongs to, please return it to the police station.


GOJEK Community Guidelines

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

GOJEK community guidelines

At GOJEK, we’re dedicated to creating an enjoyable and safe environment for everyone on our platform – and we can’t do this without your help! These community guidelines serve as a standard for how users – both customers and driver-partners – within the GOJEK community can ensure a pleasant experience for everyone sharing a ride on the roads.

 

We want to:

Respect each other

As a general rule, treat each other the same way you’d like to be treated. That means being on time for your trips, keeping your spaces clean, cleaning up after yourself, and embracing differences – GOJEK users come from all backgrounds!

 

Stay safe

Safety is of the utmost importance in GOJEK, which means users must follow road laws at all times. Don’t go faster than the speed limit or ask drivers to do so, and make sure that all distractions are minimised when the vehicle is on the move. Don’t forget to keep pickups and drop-offs in areas that are permitted.

 

Be honest

GOJEK follows a 1 - to 5-star rating approach, with 5 being the best. Both customers and drivers are invited to send their ratings and feedback after every order. We’d love for everyone to be honest with how they feel – this helps us improve our services for the entire GOJEK community!

 

How users can lose access

Users can lose access to their GOJEK accounts if they don’t follow these community guidelines. Actions that can be deemed as harassment – such as unwanted physical contact and making improper remarks – as well as discrimination of any kind go against GOJEK’s mission to spread positive social impact through technology.

Driver-Partner guidelines

Quality

Customers on GOJEK expect safe and comfortable rides with courteous and professional drivers. Beyond the basic levels of courtesy and professionalism, the higher the quality of service, the more customers will use GOJEK – which means more earnings for you!

 

Here’s how we define quality:

  1. Ratings

    After the end of every order, your customers will be invited to rate and give feedback, on a scale of 1 to 5 stars (with 5 being the best).

    The rating on your app is the average number of stars you have received in the last 150 rated orders over 2 months, or from the total number of orders you’ve taken if less than that.

    To maintain quality rides on GOJEK, driver-partners are required to maintain a minimum average rating to continue using the platform. If your rating is approaching this limit, you will be notified. If the rating continues to be below the minimum after multiple notifications, your account may be suspended. Your account may be reactivated again after you’ve taken significant steps to improve your rating. For more information, contact us at our 24/7 support hotline at +65 3135 3135.  

  2. Performance

    Similar to acceptance and cancellation rate requirements, the performance serves as a quality checkpoint and requirement for your incentives. As an app that keeps the city going, we rely on high acceptance rates. Cancelling too many times or cherry-picking your orders may result in temporary account suspension – be sure to go online only when you’re ready to accept orders.

  3. Fraud

    Accounts associated with fraudulent activity or misuse of the GOJEK app may be deactivated. These activities include creating fake orders and customer accounts, accepting and completing orders in unreasonable timings or speed, and allowing someone else to use your account.

Data Privacy

GOJEK takes the privacy of users on our platform very seriously, and you are expected to do the same. Please comply with your obligations under the Personal Data Protection Act (PDPA) and any Land Transport Authority (LTA) requirements concerning customer data you’ll receive while driving with us.

  • Your customer's data

    We will share certain personal data about your customer with you for the purposes of picking them up or dropping them off – this refers to data (whether true or not) about an individual who can be identified from said data (either by itself or when combined with any other information that you have or are likely to have access). This includes videos, images, names, mobile number(s), as well as pickup or drop-off locations of customers.


    Please do not retain, use, or share this data for any other purposes, including saving or taking a screenshot of the customer’s details, contacting the customer after a completed/cancelled trip, or sharing the customer’s details on social media or other messaging platforms.


    Please do not collect or share any other personal data of your customers – this includes photos and videos taken without their consent.

  • Social media

    Please refrain from sharing customer details on social media (e.g., Facebook) or other messaging platforms (e.g., WhatsApp or Telegram). Such details include pickup and drop-off locations, any photos or videos, or any other information that could identify the customer. Accounts associated with such activities may be suspended/deactivated, and/or asked to remove such content.

  • In-vehicle recordings

    We do not require you to install or use any inward-facing audio and/or video recording devices in your vehicle. If you wish to do so, you must do this in accordance with the PDPA and the LTA's requirements. More information on LTA's requirements for the installation and use of such devices is available here.


Please refrain from posting any in-vehicle footage on social media or other messaging platforms. If you’re sharing your vehicle with others, ensure that they do not have access to your in-vehicle footage.


Note that failure to comply with the PDPA and/or LTA's requirements may result in fines and/or demerit points, which may lead to the revocation of your vocational licence.


If you have any concerns or issues with a particular trip or customer, please reach out to our support team at drivercare.sg@go-jek.com or call us at +65 3135 3135.

Tax

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

As a driver-partner with GOJEK, am I required to file an income tax return with the Inland Revenue Authority of Singapore (IRAS) for my earnings in 2018?

Yes. However, you may be exempted from filing tax returns if your gross earnings for the year is S$22,000 or less. Click here for more info.

When must I file my income tax return by?

You must file your income tax return (for earnings from 1 Jan–31 Dec 2018) by 18 Apr 2019 (e-filing) or 15 Apr 2019 (paper filing).

Penalties may be imposed for late filing or non-filing of tax returns.

If I am an employee of a fleet company, must I file my own taxes with the IRAS?

Please reach out to your employer for more information on the taxation of your employment income. Your employer may be part of the IRAS’ Auto-Inclusion Scheme, in which your employment income will be automatically included in your income tax assessment.

Will GOJEK provide me with an annual statement showing my total earnings for 2018?

GOJEK will send all active driver-partners their annual statement for 2018 earnings to their registered email addresses. Please check the accuracy of your annual statement and ensure that the earnings declared in your income tax return reflects your actual earnings in 2018.

I am unable to locate/did not receive an annual statement issued by GOJEK; what should I do?

Step 1: Verify that it’s not in your spam folder

Step 2: You may request a copy of your annual statement via Partner support at drivercare.sg@go-jek.com.


Please indicate your full name and the relevant period (e.g. 29 Nov–31 Dec 2018). We will email you another copy of the annual statement.

Since GOJEK is aware of my total earnings as per the annual statement, can they pre-fill my income tax return on my behalf?

No. GOJEK is currently not part of the IRAS’ initiative to share your income information. Driver-partners should continue to file their own income tax returns.


Tip! Driver-partners on GOJEK are considered self-employed. You must report your earnings under 'Trade, Business, Profession, or Vocation' section in 'Sole-Proprietorship/ Self-Employed Income'.

Can I claim tax deduction on some of my business expenses?

Yes. You can calculate your tax-deductible business expenses using two methods:

  1. 60% of driver earnings (NEW!)

    To simplify tax filing and ease compliance for taxpayers, from Year of Assessment 2019 (i.e. income relating to the financial year 2018) onwards, you can enjoy a tax deduction based on 60% of your driver earnings.

    For example: If you make S$40,000 in fares and incentives, you will be able to declare S$24,000 (S$40,000 x 60%) as car-related expenses. Your taxable amount will then be: S$40,000 – S$24,000 = S$16,000.

    This option is available to all driver-partners and you can apply it by selecting the option “chauffeured PHC/taxi driver” under the “Nature of Business” section of your tax filing form. You will not be required to keep documents and records of such expenses.


  2. Based on actual expenses

    Have records of past expenses such as receipts and statements? You can claim tax deductions based on your actual expenses.You must retain proper documentation for a period of 5 years from the YA to which the claims relate.


    A list of deductible expenses can be found here

Do I need to keep my weekly/annual statements?

Yes. You are required to maintain records of your income and expenses declared in your annual income tax returns for IRAS’ verification. GOJEK will not be responsible for any record-keeping.

If I have driven on another platform and I opted in for pre-filing, would I still need to add my GOJEK income? How do I do that?

Yes, you are still required to declare your earnings with GOJEK. Simply add your total driving earnings in the 'Trade, Business, Profession, or Vocation' section under 'Sole-Proprietorship/ Self-Employed Income'. Don’t forget to also claim your deductible expenses.

More information

GoalBetter: Fuel rebates

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

Is the 20% fuel discount an upfront discount?

Yes – you will immediately receive 20% off your petrol with your GOJEK’s Esso Fuel Card when you use it at Esso stations islandwide.

How about the additional fuel rebates from GOJEK?

Additional fuel rebates from GOJEK will be accumulated weekly, then processed monthly. This will be processed from the 7th day of the following month.

How do I qualify for additional rebates from DBS?

Spend a minimum of $180 nett per week and charge it to your DBS/POSB debit card. You’ll get a cash rebate of $7.50 – which means a total of $30 in a month.

What DBS/POSB debit cards can I use to enjoy the cash rebates?

You can use any DBS/POSB debit card, except for the DBS UnionPay Debit Card. If you do not have any of the above cards, please apply via DBS/POSB iBanking.

Can I use any DBS/POSB card (e.g. credit card) for the additional cash rebate?

Only payments made via DBS/POSB Visa/Master debit cards are entitled to additional cash rebates at the moment.

When and how will I receive the DBS/POSB cash rebates?

Additional cash rebates with your DBS/POSB debit card will be credited to your wallet from the 7th day of the following month.  

How much more discounts for fuel am I entitled to?

We’ll let you know how much additional fuel rebates you’re entitled to weekly. Click here for more.

How do I sign up or get my GOJEK’s Esso Fuel Card?

Eligible driver-partners selected for the GoalBetter Pilot programme will receive their fuel cards in their GoalBetter Rewards (Pilot) Starter Kits. If you’re not selected, not to worry – stay tuned!

I already have an existing Smiles Private Hire card. Which card should I use?

Please use GOJEK’s Esso Fuel Card enclosed in your starter kit – this is the only way you can get the DBS/POSB debit card cash rebate.

Help! I’ve lost the enclosed GOJEK’s Esso Fuel Card.

Please contact Abecha Pte Ltd at 6333 1188 or drop an email to custcare_bc@abecha.com for a replacement card.


More FAQs

GoalBetter: Earnings protection

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

What do I get as a Gold/Platinum reward member?

GoalBetter members on Gold and Platinum tiers get fully-covered premiums that let you cash out on medical leave of up to 21 days and hospitalisation leave of up to 84 days. You can enjoy this coverage within the Programme Period (1 April 2019–30 June 2019).

How much will I get in coverage?

Gold and Platinum reward members can enjoy $80/day payouts.

How do I make a claim?

Simply go to the Claims section on the Gigacover app, answer 5 short questions, and then submit photos of your ID card, MCs, medical bills, and medical reports (if any). It’s that simple!


P.S.: you’ll receive an email with instructions on how to download and login to the Gigacover app before your policy starts.

When can I make a claim?

As soon as possible  – ideally no later than 7 days from when you’ve received your MC. MCs issued from the 1st day your policy starts are admissible, as long as it’s not for an accident or illness that had occurred before the start of the policy.

Can I submit multiple MCs?

Yes, you can! Consecutive MCs from the same hospital, polyclinic or general practitioner can be submitted sequentially and will be treated as one extended MC, as long as they are all for the same condition, and there are no days not covered in between MCs.

Can I make a claim for a medical certificate or hospitalisation incurred outside of Singapore?

FLEP requires the medical practitioner and/or hospital issuing your MCs to be recognised and authorised by the medical licensing authority in Singapore – if you’re submitting documents issued by foreign medical institutions and practitioners, make sure they’re recognised by the medical licensing authority in Singapore.

How long does it take for me to receive the payout?

Most approved claims get paid out within 2 weeks of submission.

How will I be paid?

Gigacover will automatically attempt to complete an approved payout via PayNow. If you do not have a bank account tied to PayNow, Gigacover will contact you to collect your bank details to complete a bank transfer.

Can I use MCs issued by doctors on the Doctor Anywhere platform for claims with Gigacover?

If (a) you have Gigacover earnings protection insurance under the GoalBetter programme, and (b) your MCs cover more than 5 days back-to-back, you may be eligible to claim for a payout. Submit your claims via the Gigacover app.

Can I claim the payouts for illnesses I already have?

No – payouts are not applicable for pre-existing illnesses.

Who is the insurer for Gigacover’s Freelancer Earnings Protection (FLEP)?

The insurer for this product is Etiqa Insurance Pte Ltd, a fully regulated and authorised insurer, regulated by the Monetary Authority of Singapore (MAS). Etiqa Insurance is part of Maybank Group.

How do I get help?

Gigacover support email: hey@gigacover.com.

GoalBetter: Healthcare

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

When can I use Doctor Anywhere?

Doctor Anywhere’s video consultation services are available 24/7, on an on-demand basis, which means you can request for a video consultation anytime you need it. If no doctors are available to see you within five minutes, you can schedule an appointment for a later time.

How do I create an account with Doctor Anywhere?

Download the Doctor Anywhere app through the Google Play or App store. You don’t need to sign up on the App – simply login with your GOJEK email as the username and your date of birth in (DDMMYYYY) format as the password.

What kind of conditions are suitable for video consultations?

Many common illnesses and chronic conditions can be effectively treated even via video consultation! Types of conditions approved by the relevant authorities include:


Common illnesses

  • Fever
  • Cough, sore throat or laryngitis
  • Diarrhoea/vomiting
  • Flu/cold
  • Sinusitis
  • Rash and skin conditions
  • Cold sores
  • Headache
  • Giddiness/dizziness
  • Red eye


Chronic conditions

  • Diabetes
  • Hypertension
  • Hyperlipidemia
  • Other secondary diseases which may arise from the chronic disease conditions mentioned above (E.g. ischemic disease, peripheral artery disease etc.)


For other conditions, the doctor will access your history, current symptoms, and other available documents to determine if your condition is suitable for a video consultation.

What kind of conditions are not suitable for general practitioner video consultations on Doctor Anywhere?

In general, the below symptoms are not considered appropriate for online consultations and may require medical attention at the nearest Accident & Emergency department:

  • Breathlessness
  • Acute or severe chest pain
  • Actively bleeding or deep wounds or lacerations
  • Psychosis or delusions
  • Suicidal thoughts
  • Persistent vomiting
  • Severe abdominal pain
  • Inability to control bowel movements or urination
  • Severe headache or dizziness
  • Sudden onset numbness, weakness or slurred speech
  • Fainting spells, presyncope, or syncope
  • Injuries with suspected fractures or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness
  • Sudden loss of vision

What do I need to have with me for the video consultation?

You’ll need to verify your name and identification/passport number – this is so your doctor can prescribe, refer, or issue a medical certificate.


Depending on your condition, you might also need medical equipments, including a thermometer, pen torch/mobile phone with torch function, blood pressure machine, glucometer, weighing scale, etc.

Can healthcare professionals on Doctor Anywhere prescribe medication?

Yes! Doctors on the platform are fully certified to prescribe medication for infections, allergies, skin conditions, injuries, and more. You can also choose to have these medications delivered to your doorstep within 3 hours.

Can the doctors on Doctor Anywhere issue medical certificates or referral letters?

Yes! Doctors on the platform are fully certified to issue medical documents as needed. These will be emailed immediately to you after consults.

Can I claim my consultation and/or medication fees from GOJEK?

Driver-partners in the Green, Bronze, Silver and Gold tier will enjoy a discounted price of $13 for consultation. If you are in the Platinum tier, you are entitled to one free medical consultation per quarter.


Subscription fees are fully subsidised for all driver-partners who are part of the GoalBetter Programme.

How do I pay for the consultation and medication fees?

Doctor Anywhere follows a pay-per-consult model, where you only pay for the consultation fees when you see a doctor on the platform. As part of the GoalBetter Programme, each consultation costs only $13. You can pay online using all major credit and debit cards, including VISA and MasterCard. You can also use the same payment method for prescribed medication.

Can I use medical certificates issued by Doctors on the Doctor Anywhere platform for claims with Gigacover?

If (a) you have Gigacover earnings protection insurance under the GoalBetter programme, and (b) your MCs cover more than 5 days back-to-back, you may be eligible to claim for a payout. Submit your claim via the Gigacover app.

Will my medical records be stored somewhere?

All your medical records generated from video consulting on the app will be stored within Doctor Anywhere’s platform. Simply go to your History tab to view your medical documents, including medical certificates, receipts, and referral letters. You can also choose to email these documents to yourself by clicking on the Email icon next to that particular document.

Where do I go for support?

Email: askus@doctoranywhere.com (Preferred)

Hotline: +65 6591 8668

Is telemedicine regulated in Singapore?

Doctor Anywhere is part of the MOH Regulatory Sandbox for telemedicine providers. The telemedicine sandbox is the first initiative under MOH’s Licensing Experimentation and Adaptation Programme (LEAP), introduced to enable innovative services to be developed in a safe and controlled environment.


All practising medical doctors on Doctor Anywhere hold full registrations with the Singapore Medical Council (SMC), and all providers constantly undergo a stringent screening and vetting process by Doctor Anywhere’s qualified panel consisting of medical doctors and professionals.

How can the doctor diagnose me through a video call?

An experienced and qualified doctor can diagnose common non-urgent illnesses during a video consultation. They typically do so by assessing the patient’s history, current symptoms, and by talking with them.


For checks that do require physical touch, the doctor may ask patients to take those readings with their guidance. For example, to check for sinus tenderness, the doctor can ask the patient to press on certain areas of their face or neck for swelling. If a patient suspects a fever, he/she is advised to have a thermometer with him/her during the consultation.


If the doctor feels that your condition requires further investigation, he will advise you to go for a physical consultation within two minutes of the video consultation. When this happens, the doctor will end the consultation and you will not be charged.

What if I need emergency care?

Doctor Anywhere’s services only address non-serious healthcare issues and should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 995 immediately.

How do I update my details on the app?

To update your details, enter the app and click on the ‘Profile’ tab at the bottom panel of the screen. Next, click on the ‘My info’ tab and select the item that you would like to update. Once you’ve updated it, click on the ‘Save’ button, and you’re good to go.

How do I get my medication after the consultation?

You may either choose to have your medication delivered to your doorstep or to get it directly from the clinic. Please note that medication charges are not included in the consultation fee.

How does the medication delivery service work?

After the consultation, you will receive an email with details for delivery. This email will also contain a link to your prescribed medication which you can review before purchase.


The delivery will be fulfilled by Doctor Anywhere’s in-house courier service. Please follow instructions in the email to make payment and receive your medication. You will also have to verify your identity by presenting your NRIC or passport to the courier to receive the medication.

How do I collect my medication at the clinic?

Apart from medication delivery, you can opt to collect the medication directly from the clinic After the consultation, you will receive an email with important details for collection; this email will also contain a link to your prescribed medication which you can review online before purchasing at the clinic.


Please call the clinic beforehand if you are planning to pick up your medications and remember to bring along your identity card.

How do I cancel a scheduled appointment?

Call Doctor Anywhere’s customer support team at +65 6591 8668. If you cancel your session within 24 hours, you will not be charged.

What should I do if I miss my appointment?

If you miss your appointment, please call Doctor Anywhere’s customer support team at +65 6591 8668.

Is my personal data safe on Doctor Anywhere’s platform?

Doctor Anywhere’s platform employs end-to-end encryption to keep your information secure. Please refer to Doctor Anywhere’s privacy policy for more information about how they collect, use, and disclose information from and about the users of their services.

Can I send a claim from Doctor Anywhere to Gigacover?

If (a) you have Gigacover earnings protection insurance under the GoalBetter programme, and (b) your MCs cover more than 5 days back-to-back, you may be eligible to claim for a payout. Submit your claim via the Gigacover app. Click here for more information.

What If I lose internet connection during my video consultation?

If you lose internet connection during your video consultation, please contact Doctor Anywhere’s customer support team at +65 6591 8668.

What kind of mobile device or computer do I need to use Doctor Anywhere?

The Doctor Anywhere is available on Android or iOS enabled mobile phones. Android users would need to have Android 4.1.2 or newer versions to install and use our app. iOS users would need to have iOS 9 or newer versions to install and use the app.

GoalBetter: Telco perks

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

What is the free Entertainment Plus about?

Entertainment Plus includes a CAST app on your phone with 7 LIVE channels and content from AXN, Lifetime, DIVA, and more. Click here for more information.

Who is eligible for the free 24-month subscription to Entertainment Plus?

GoalBetter drivers who sign up or recontract with a Singtel Combo Plan (except Combo 1) or XO plan before 31 August 2019 will enjoy free subscription for 24 months. If you’re signing up for a SIM Only plan, you will get free subscription for 12 months.

In-Vehicle Recording Devices (IVRDs)

chevron copy Created with Sketch.
chevron copy 2 Created with Sketch.

How do I apply for an In-Vehicle Recording Device (IVRD)?

Step 1: Get approval from LTA
Interested driver-partners who wish to apply to install the in-vehicle recording device can submit this application form to LTA: LTA_TVLS_PHC@lta.gov.sg



Step 2: Contact an LTA-authorized installation center
Upon approval, contact an LTA-authorized installation center, and make an appointment to get your IVRD installed in your vehicle. Note that installations can only be carried out at LTA-authorized installation centers, and only upon approval by LTA.

Step 3: Let GOJEK know
Submit your vehicle details along with a copy of your approval letter from LTA here. Once we have verified this information, you will receive a confirmation SMS. In the meantime, please make sure that your IVRD is not yet in use.


We will then inform your passengers of the IVRD in your vehicle via automated messaging before every pick-up.

What happens if I already have an existing IVRD (installed prior to 15 July 2019)?

If you have an outward-facing IVRD, you will have to disable the audio-recording function in order to follow LTA’s regulations.


If you currently have any unauthorized inward-facing IVRDs, you will need to remove them, then apply for an authorized IVRD.


Note that you will not be able to use any other device (e.g. mobile phones, digital cameras) to record inward-facing audio or video footage.

What are the LTA-approved centers for installing IVRD?

i Vision Pte Ltd

Contact: 6258 9980
Address: No. 3 Pemimpin Drive, #04-02, Lip Hing Industrial Building, S(576147)
Opening hours: Mon–Fri: 9AM–6PM, Sat: 9AM–1PM


Solo Pte Ltd
Contact: 6515 8803, IVRD@solo.com.sg
Address: 24 Boon Lay Way, #01-70, Tradehub 21, S(609969)
Opening hours: Mon–Sat: 9AM to 6PM


SSTA Technology Development Pte Ltd
Contact: 6219 9883
Address: 63 Hillview Avenue, #10-23 Lam Soon Industrial Building, S(669569)
Opening hours: Mon–Fri: 9AM–6PM, Sat: 9AM–1PM


*Please contact the respective companies for their installation addresses. Above addresses are their current office address.

What if my customer doesn’t want to be recorded?

We’ll let your customers know via automated messaging the minute you are matched. If they are uncomfortable with this, they will be able to cancel before pick-up.

I have already informed Gojek regarding my IVRD, but I have not received any confirmation SMS.

Gojek will process applications every Monday and Thursday by 8PM, in which we will update our systems to ensure that your customers are notified of the IVRD in your vehicle.


Because of LTA regulations, you will not be able to accept new bookings until Gojek sends you a confirmation SMS. Your driver account and/or certain functions may be temporarily suspended in the meantime – please stay patient!

How long are the recordings stored?

IVRD recordings are kept for a maximum of seven days in order to reduce the risk of misuse of the recordings.

How can I request for the IVRD recording in case of disputes with my customers?

Both drivers and customers are encouraged to lodge a report to us as soon as possible, as well as to relevant authorities: Singapore Police Force (SPF) and/or Land Transport Authority (LTA). Only these authorities are allowed access to these recordings.


If required for investigation, Gojek may also request for these recordings.