Dear driver-partners,
We’re committed to supporting all driver-partners amid rising operational costs—that’s why we offer various incentives for ALL types of drivers, providing flexibility to boost your earnings. With service fees of only 10%, you take home a bigger share of what you earn!
Read on to find out more.
T&Cs apply. All incentives and requirements are subject to change at Gojek’s discretion.
1. Only 10% service fees
Service fees of only 10% means you take home a bigger share on every trip. This is our continued commitment to offer all drivers a stable, sustainable livelihood.
2. Daily incentives & Monthly Loyalty Rewards
Daily incentives
- Earn up to $45/day from Mon-Thu
- Earn up to $65/day from Fri- Sun
- Longer distance trips get more points and selected service types get one extra point
- Maintain 60% AR and 90% CR to qualify
Acceptance rate = Total orders accepted / Total orders received
Example: Uncle Bob gets 10 orders and only accepts 3 orders. Regardless of his completion rate, his acceptance rate will be 30%.
Completion rate = Total orders completed / Total orders accepted
(excluding orders canceled by customers and orders canceled within the cancellation quota)
Example: Uncle Bob received 10 orders and only accepted 1 order, which he completed. His completion rate will be 100%.
Monthly Loyalty Rewards
- Enjoy service fee rebates and drive with service fees as low as 0%
- Complete 500 or 650 trips a month to qualify
- Maintain 60% AR and 90% CR to qualify
- If eligible, you'll receive your payouts on the 1st day of the following month at 1AM.
3. Other incentives
Far pick-up
Earn $4 extra for pick-ups further than 4KM (autobid must be switched on). GoTaxi trips are not eligible.
Driving on autobid: Drivers who don’t mind accepting all types of trips can use the autobid feature (enable or disable anytime at driver's convenience) to enjoy a hands-free experience and back-to-back orders.
Bonus incentives
Extra bonuses on top of usual incentives, available from time to time. Stay tuned for more~
4. Other fees
Check out the additional fees you can earn below:
- GoCar Premium: Earnings 30-60% higher than GoCar trips
- GoCar Flash: Fares at least 15% higher than GoCar trips
- GoCar Kids: Higher fares with an extra $2 built in the fare
- Multi-Destination fee of $4 (subject to 10% service fee)
- Late Night Trip fee of $6 from 12AM to 5:59AM (GoCar Flash & GoCar Premium)
- Edit Destination fee of $3 (subject to 10% service fee)
- Cancellation fee of $4 (no service fee)
- Waiting fee of up to $9: $3 for first 4 mins, $5 for every additional 5 mins (no service fee)
- Waiting fee of up to $13 (GoCar Flash & GoCar Premium): $3 for first 4 mins, $5 for every additional 5 mins (no service fee)
- You can only receive either a cancellation fee or waiting fee
5. GoalBetter tier qualification/requalification
Only your (1) Trip count and (2) Rating for the past 3 consecutive months will be considered as part of the qualification or requalification criteria*.
*Subject to change at Gojek’s discretion.
Tier qualification
- All drivers qualify for the GoalBetter program and are segmented into four tiers - Classic, Premium, Pro, and Elite.
- These tiers are determined by drivers’ total trips and average ratings in a 3-month period.
- Driver-partners will need to meet these requirements for tier qualification:
A lookback on past efforts
Driver Fee extension till 31 Dec 2025
We have also extended our Driver Fee till 31 Dec 2025, a fee of $0.50-$0.80/trip paid for by customers to drivers to support you with rising operational costs.
- 100% of the Driver Fee goes to you – no service fees will be applied.
- The amount of the driver fee will be paid out on every trip – and will be reflected as a separate line item in your payment details screen.
- Applicable for GoCar, GoCar Flash, GoCar XL, and GoCar Premium trips – but not for GoTaxi
- S$0.50 for short trips below 10km
- S$0.80 for long trips of 10km and above
Fare enhancements
To ensure that you are fairly compensated for your time, we have increased the trip start fares and minimum fares for GoCar XL, GoCar Premium and GoCar Kids since 3 Jul 2023.
Minimum fare increase:
- $0.90 for GoCar XL and XL Kids
- $1.20 for GoCar Premium
Trip start fare increase:
- $0.30 for GoCar XL
- $0.45 (6AM - 11:59PM) & $6.45 (12AM - 5:59AM) for GoCar Premium
Shorter pickups
We’ve made improvements to your GoCar Premium experience based on your feedback! GoCar Premium drivers can now enjoy shorter pickups and more orders.
FAQs
CPF contributions
Q: Will my earnings from incentives be subjected to CPF?
A: From 1 Jan 2025, your earnings from incentives will be subjected to CPF. Your CPF contribution will be allocated to all three CPF accounts (Ordinary, Special/Retirement, MediSave) to help grow your CPF savings and support your housing, retirement, and healthcare needs. Read more here.
Daily points incentives
Q: Is there a requirement to qualify for the daily incentives? What do I need to do to be eligible?
A: You must meet the 60% acceptance rate and 90% completion rate requirements to qualify for the daily incentives.
Refer below on what completion rate and acceptance rate means:
Completion rate = Total orders completed / Total orders accepted
(excluding orders canceled by customers and orders canceled within the cancellation quota)
Example: Uncle Bob received 10 orders and only accepted 1 order, which he completed. His completion rate will be 100%.
Acceptance rate = Total orders accepted / Total orders received
Example: Uncle Bob gets 10 orders and only accepts 3 orders. Regardless of his completion rate, his acceptance rate will be 30%.
Q: When will I receive the daily incentive payout if I am eligible?
A: You will receive the payout to your Earnings Wallet within an hour of hitting the respective points tier and meeting the 60% acceptance rate and 90% completion rate requirements.
Q: Will there be service fees on the daily incentive payout?
A: No, there are no additional service fees on the payouts.
Q: How are the points/distance calculated?
A: Points are allocated based on the distance calculated between the pickup point and destination within the Gojek system and are final.
Q: Will all trips be eligible for the daily incentives?
A: All GoCar, GoCar Flash, GoCar XL, GoCar Kids, GoCar XL Kids, and GoCar Premium trips are eligible for the daily incentives. However, GoTaxi trips will NOT qualify for the points incentives.
Q: Will I be able to see the incentive schemes in the GoPartner app?
A: You will be able to see the incentive scheme details under Earnings > Incentive tab within the GoPartner app. Click on Points scheme for details on how to earn points.
Monthly Loyalty Rewards
Q: Who is eligible for the enhanced Monthly Loyalty Rewards?
A: All driver-partners continue to be eligible as long as they have hit the trip targets, except for Classic and Premium non-GoFleet tier driver-partners.
Q: What is the start and end period of the trips requirement for the Monthly Loyalty Rewards?
A: Trips from the 1st day of the month, 12AM, to the last day of the month, 11:59PM, will be taken into consideration to determine your Monthly Loyalty Rewards.
Q: When will I receive the payouts for the Monthly Loyalty Rewards?
A: You will continue to receive your Monthly Loyalty Rewards via service fee rebates, it will be paid out monthly to your Earnings Wallet on the 1st day of the following month at 1AM.
Q: Will GoTaxi trips be counted toward my Monthly Loyalty Rewards?
A: Yes, GoTaxi trips will continue to be counted towards Monthly Loyalty Rewards, but will not qualify for any points under the daily points incentive.
GoalBetter tier qualification / requalification
Q: What is the criteria for the GoalBetter tier qualification & requalification?
A: It will continue to be based on trip count and ratings from your past 3 consecutive months of driving. There is no completion rate or acceptance rate criteria.
Far pick-up incentives
Q: Who pays for the far pick-up incentives?
A: The far pickup incentives will be paid by Gojek to driver-partners. This incentive is separate from your trip fare, so please do not collect this amount from the customer.
Q: Is the far pick-up incentive service fee deductible?
A: No, this incentive is not subject to 10% service fees.
Q: How is the pick-up distance determined for this incentive?
A: The incentive will be calculated based on the pick-up routing distance determined by the Gojek GoPartner app.
For back-to-back orders, the pick-up distance will be calculated from the drop-off point of the first trip to the pick-up point of the second trip.
You will only get the incentive if the pick-up distance is above 4km and you have switched on autobid. Driver-partners on manual bid will not be eligible for far pick-up incentives.
Q: When will I receive the far pick-up incentives?
A: You will be able to receive immediate payouts of the $4 far pick-up incentive upon completing the trip.
Q: Who is eligible for the far pick-up incentives?
A: All driver-partners who switch on autobid and complete trips (GoCar, GoCar Flash, GoCar XL, GoCar Kids, GoCar XL Kids, and GoCar Premium trips) are automatically eligible as long as the pick-up distance is more than 4km and the order is completed. GoTaxi trips are not eligible for the far pickup incentives.
Q: How would I know whether I’ve received the far pick-up incentives?
A: The far pick-up incentives will be reflected in your Gojek Earnings Wallet upon payment with the description ‘Far pickup incentive’. In addition, you should be able to see this under the Incentives section of your weekly earnings statement.
Driver Fee (extended until 31 Dec 2025)
Q: Which service types will the driver fees be applicable for?
A: The driver fee will be applied to all GoCar, GoCar Flash, GoCar XL, GoCar Kids, GoCar XL Kids, and GoCar Premium rides, with the exception of GoTaxi, as fares are subject to the taxi’s meter.
Q: If customers edit their destination, will the driver fees be based on the initial estimated distance or actual distance traveled?
A: The new recalculated distance will be used to determine the driver fee.
Q: How will the driver fee be calculated for multi-destination trips?
A: If the customer adds a destination, the driver fee is determined by the total distance traveled.
Q: Are driver fees incrementally applied?
A: No. The driver fee is determined based on the final trip distance. For short trips less than 10km, a flat-fee of $0.50 will be applied. Long trips of 10km and above will be subject to a $0.80 flat-fee.
Q: Will the driver need to manually add the additional driver fees after the trip is completed?
A: No, it will automatically be added to the fare.
Q: How can I check / see how much was charged?
A: Drivers will be able to view the driver fee amount in their Payment Details screen after the trip is completed.
Q: Is the driver fee taxable?
A: Yes, driver fees will be treated as taxable income.