GOJEK App

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E-commerce package has not been received

If you order GoSend through e-commerce, make sure you have checked the order status first.

  • If the number you use in e-commerce is the same as the number on your Gojek account, you can track the order status or driver position from Inbox on the Chat feature in the top right corner of your Gojek app homepage

(Example of notification in Inbox. To track order status, click on the image)

  • If the number you use in e-commerce is different from the number on your Gojek account, you will get an SMS with a link to track the order status or driver position

If you still haven't received the packageat the estimated time, please contact the e-commerce where you made the order to ask about your order status.

Hopefully the information above helps you.

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