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I haven’t received my transfer to bank

Don’t worry. All of your transactions are recorded in our system. So, when this happens, please make sure the following:

  1. Check Inbox menu on Gojek app to see your transaction status (Successful or Failed)
  2. Make sure your successful transaction is recorded in History menu, and
  3. Please check your bank account history
  4. Your GoPay balance will be refunded if the transaction has failed

If you’ve already checked things above, but your bank transfer status is 'IN PROCESS' after one day, please report it to us via Help page (on My Account menu) in Gojek app by clicking Contact Us* below this article. We will be glad to help. 
*Contact Us button only accessible when you open this page on your phone/tablet