Driver has completed my order status without delivering it
We are really sorry to hear what happened.
If the driver didn’t deliver your food or goods but completed the order, you can do the following things first if you order GoFood, GoShop, GoSend, or GoMart services:
- Check your chat history with the driver (can be seen up to 24 hours after the order is completed). Perhaps the driver has notified you before that your order/items have been received by someone else.
- If there is no news from the driver, you can contact the driver via chat up to 15 minutes after the order is completed
*For GoSend, you can chat the driver for up to 2 hours after the order is completed.
However, if the driver cannot be contacted and your order/goods are still not delivered after you have waited, you can report this incident to us by clicking the Contact us* button below.
Please note that the driver you report will be sanctioned in accordance with the applicable provisions in Gojek Indonesia and you cannot withdraw your report. So, please make sure that your report is in accordance with what you experienced.
*Contact Us button is only accessible when you open this page on your phone/tablet