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Driver has completed my order status without delivering it

We are really sorry to hear what happened.

If the driver didn’t deliver your food but completed the order, you can do the following things first:

  • Check your chat history with the driver (can be seen up to 24 hours after the order is completed). Perhaps the driver has notified you before that your order have been received by someone else.
  • If there is no news from the driver, you can contact the driver via chat up to 15 minutes after the order is completed

However, if the driver cannot be contacted and your order are still not delivered after you have waited, you can report this incident via Gojek Help page (under My Profile menu) by clicking the Contact Us button below.

Please note that the driver you report will be sanctioned in accordance with the applicable provisions in Gojek Indonesia and you cannot withdraw your report. So, please make sure that your report is in accordance with what you experienced.

*Contact Us button only accessible when you open this page on your phone/tablet

Hello!. Let's change this default snack label